- development of dwh running on MS SSIS platform- dwh implementation, business analysis, preparation and implementation of business transformations- overviewing dwh loads, investigating errors in dwh loads, ensuring data quality in dwh- designing and implementing BI solutions, reporting automatization

- handling of incidents and requests in company's ticketing system, supporting various company's applications throughout multiple sites- managing employee life cycle in Microsoft Forefront Identity Manager (MFIM2010) - overseeing processes, mapping to DB, testing new sites- analyzing issues in synchronization processes between databases/applications using Microsoft SQL Server, Synchronization Service manager, identifying weak spots, proposing solutions, testing fixes

- front office agent, handling airline's customer requests via phone / email in french and english using Amadeus GDS- back office agent, advanced ticketing and pricing in Amadeus GDS , various customer support tasks including compensations and loyalty programs related isssues