Tomas Nelson Email & Phone Number

Hamilton, Waikato, New Zealand

Auckland, New Zealand

From September 2022 I have excelled in the role of Product Manager, Product Owner and Scrum Master here at FIS for the Data and Insights team. Since August 2023 I have also taken on the responsibility of being a Scrum Master for 3 teams in the Business Capability and Customer Experience divisions.

Auckland, New Zealand

● Management of Compliance, Training and Recruitment for 90+ Contractors and 350+ Relief drivers● Management of existing business processes and managing a digitaltransition to increase accessibility, a better user experience and collation ofdata to make key business decisions regarding training, compliance andH&S measures.● Development of new processes to improve or enhance the roles andday-to-day capabilities of Fleet Managers including Recruitment… Show more ● Management of Compliance, Training and Recruitment for 90+ Contractors and 350+ Relief drivers● Management of existing business processes and managing a digitaltransition to increase accessibility, a better user experience and collation ofdata to make key business decisions regarding training, compliance andH&S measures.● Development of new processes to improve or enhance the roles andday-to-day capabilities of Fleet Managers including Recruitment andCompliance● Management of Vehicle and Contractor compliance through use of auditing tools and EROAD● Development and maintenance of reports and data visualisations for key stakeholders.● Development of key strategic Excel databases and data analytics to deliver qualitydecisive information to internal and external customers● Development of Training tools● Development and implementation of a digital auditing strategy● Wider team support with a focus on Fleet Management and routingimprovements● Management of communication with Contractors and assisting withadministrative Fleet Manager tasks Show less

Auckland, New Zealand

● Management and development of a 500 strong customer portfolio measured atapproximately $6m per annum, qualifying opportunities for growth and findingsolutions for business requirements that are not currently present resulting in thecreation of new revenue streams, over-all providing an increase in the revenue forthe SUB60, Kiwi Express and Security Express brands.● Building multi-tiered business relationships to ensure a greater understanding ofthe client’s business… Show more ● Management and development of a 500 strong customer portfolio measured atapproximately $6m per annum, qualifying opportunities for growth and findingsolutions for business requirements that are not currently present resulting in thecreation of new revenue streams, over-all providing an increase in the revenue forthe SUB60, Kiwi Express and Security Express brands.● Building multi-tiered business relationships to ensure a greater understanding ofthe client’s business allowing for more effective account management solutions.● An escalation point for Key Accounts applying effective complaints handlingtechniques, with a focus on resolutions that are beneficial for both parties ensuringthat customer satisfaction is maintained and portfolio retention is high.● Provision of training for online services and general services to existing and newbusiness clients to ensure they are cost effective in all decisions, facilitatingtraining sessions for small to large groups.● Contract negotiations and implementation. Show less

Auckland, New Zealand

● Providing National Account Management for 167 Restaurants across all ofNew Zealand● Managing multi-tiered customer relationships inclusive of Restaurant Staff,Licensees and members from McDonalds Head Office as well as businesspartnerships with other McDonald’s key suppliers.● Regular meetings with McDonalds Head Office Construction and Project teamsto ensure successful new restaurant and re-build implementations. Providingcrucial analysis on restaurant storage… Show more ● Providing National Account Management for 167 Restaurants across all ofNew Zealand● Managing multi-tiered customer relationships inclusive of Restaurant Staff,Licensees and members from McDonalds Head Office as well as businesspartnerships with other McDonald’s key suppliers.● Regular meetings with McDonalds Head Office Construction and Project teamsto ensure successful new restaurant and re-build implementations. Providingcrucial analysis on restaurant storage capacities against budget requirements andassisting with the management of new storage trials and assessments onfuture projects.● Facilitation of Ordering Training at McDonalds Head Office for 30+ Studentsunder both EBOS and Maxtel software ensuring that their inventory was managedfrom a supplier level to ensure cost savings throughout the wider business.● Helped to project manage the re-routing of our metro transportation network andnegotiated with Licensees to gain acceptance of the solution and ensure asuccessful implementation.● ECOsima (Economical Storage and Inventory Management Assistance) –ensuring the majority of the restaurants had converted to a ECOsima solution, through variousstages of development, storage analysis via CAD software, providingquotes, negotiations with the customer and physically building it.● Ensuring that our service level agreement (Agreed Delivery Method) withthe restaurants was up to date yearly to establish correct delivery proceduresand provide risk management for Health and Safety purposes/ACC audits.● I handled all restaurant complaints to ensure consistency and effectivemanagement. I worked hard to provide solutions for the customer within 24 hoursand when applicable I would work closely with the DC operations team to providesolutions.● Delivery Audits, to ensure both restaurant crew and drivers are followingcorrect delivery practices in accordance to pre-disclosed health and safetyrequirements within the Agreed Delivery Method. Show less

As a Customer Service Representative for Southern Cross Health Society I took in-bound customer calls for claims, billing, general enquiries and complaints.

Bachelor Of Communications, Advertising

1st Year focused on Social Sciences 2nd Year focused on Multiple Levels of Communication within Cultures 3rd Year focused.

Ncea Levels 1, 2 And 3

High-School