Tomas Nelson Email & Phone Number

Hamilton, Waikato, New Zealand

Auckland, New Zealand

From September 2022 I have excelled in the role of Product Manager, Product Owner and Scrum Master here at FIS for the Data and Insights team. Since August 2023 I have also taken on the responsibility of being a Scrum Master for 3 teams in the Business Capability and Customer Experience divisions.

Auckland, New Zealand

• Management of Compliance, Training and Recruitment for 90+ Contractors and 350+ Relief drivers
• Management of existing business processes and managing a digitaltransition to increase accessibility, a better user experience and collation ofdata to make key business decisions regarding training, compliance andH&S.
• Development of new processes to improve or enhance the roles andday-to-day capabilities of Fleet Managers including Recruitment… Show more
• Development of new processes to improve or enhance the roles andday-to-day capabilities of Fleet Managers including Recruitment andCompliance
• Management of Vehicle and Contractor compliance through use of auditing tools and EROAD
• Development and maintenance of reports and data visualisations for key stakeholders.

Auckland, New Zealand

• Management and development of a 500 strong customer portfolio measured atapproximately $6m per annum, qualifying opportunities for growth and findingsolutions for business requirements that are not currently present.
• Building multi-tiered business relationships to ensure a greater understanding ofthe client’s business… Show more
• Building multi-tiered business relationships to ensure a greater understanding ofthe client’s business allowing for more effective account management solutions.
• An escalation point for Key Accounts applying effective complaints handlingtechniques, with a focus on resolutions that are beneficial for both parties ensuringthat customer satisfaction is maintained and portfolio.
• Provision of training for online services and general services to existing and newbusiness clients to ensure they are cost effective in all decisions, facilitatingtraining sessions for small to large groups.
• Contract negotiations and implementation. Show less

Auckland, New Zealand

• Providing National Account Management for 167 Restaurants across all ofNew Zealand
• Managing multi-tiered customer relationships inclusive of Restaurant Staff,Licensees and members from McDonalds Head Office as well as businesspartnerships with other McDonald’s key suppliers.
• Regular meetings with McDonalds Head Office Construction and Project teamsto ensure successful new restaurant and re-build implementations. Providingcrucial analysis on restaurant storage… Show more
• Regular meetings with McDonalds Head Office Construction and Project teamsto ensure successful new restaurant and re-build implementations. Providingcrucial analysis on restaurant storage capacities against budget.
• Facilitation of Ordering Training at McDonalds Head Office for 30+ Studentsunder both EBOS and Maxtel software ensuring that their inventory was managedfrom a supplier level to ensure cost savings throughout the wider.
• Helped to project manage the re-routing of our metro transportation network andnegotiated with Licensees to gain acceptance of the solution and ensure asuccessful implementation.

As a Customer Service Representative for Southern Cross Health Society I took in-bound customer calls for claims, billing, general enquiries and complaints.

Bachelor Of Communications, Advertising

1st Year focused on Social Sciences 2nd Year focused on Multiple Levels of Communication within Cultures 3rd Year focused on an.

Ncea Levels 1, 2 And 3

High-School