Tomáš Prokop Email and Phone Number

As chapter lead I am responsible for implementing standards and for development within my chapter. I promote the future-readiness of the team members by creating the conditions to build and develop agile and specialized know-how and a digital mindset and ensuring the cross-chapter exchange of knowledge.In the Cluster Supply Organisation, business specialists, business experts, engineer specialists, engineers, product owners and scrum masters work together as a team. The agile methods support the team members in performing their functions by facilitating a rapid and flexible response to changing conditions and customer needs through an iterative approach and the continual development of new solutions.

• Control of support and production operations for more applications• Monitoring and control of the stability of an application, i.e. its smooth operation; introduction of stabilization measures if need be• Cooperation in complex problems and fault analyses and their resolution• Consultation with customers for new or changed requirements, including cooperation in the preparation of technical concepts and in cost/benefit issues • Assurance of the operating documentation being complete and up-to-date (e.g. operating manual) for the assigned applications • Support of projects with regard to operating concerns• Analysis, testing, and release of changes from the operations point of view • Assurance of the operation of applications while maintaining the SLAs and the internal and external regulatory requirements • Incident and problem management• Acceptance, analysis, service restoration/workarounds and documentation for incidents• Problem analysis, search for solutions, introduction of changes for problems• Change management- Analysis and release of changes that affect the operation of the application- Change of technical and internal application configuration and control parameters (customizing)• User support for functional and technical questions about the application• Request management• Cooperation in user acceptance tests• Involvement in on-call duty regulations in accordance with the applicable company agreements if this is made necessary by the SLAs

Development of new functionality and maintenance of the banking system Capitol, supervisor of selected areas of the system.