Operation Control And Anti-Fraud Center Manager
CurrentLeading a department of five specialists who are providing 24/7 monitoring and security services for car-sharing and car-subscription assets across the Baltic States.Overseeing vehicle IoT devices, including real-time location tracking, telematics data collection, driver behavior monitoring, system alerts, and security enhancements, while facilitating user interaction and analyzing usage patterns.Ensuring vehicle reliability through regular maintenance, issue diagnosis, inspections, record management, performance optimization, and strict adherence to safety compliance protocols.Monitoring vehicle speeds in real time, enforcing speed limits, analyzing data for safe driving, and providing feedback to enhance safety and compliance.Delivering comprehensive support to customers before, during, and after their usage to improve their experience, promptly resolve issues, and ensure overall satisfaction.Identifying and mitigating risks of fraud, including identity theft, fraudulent reservations, vehicle misuse, false claims, payment fraud, account manipulation, and data breaches through robust security measures and vigilant monitoring.Implementing and enforcing quality control measures to maintain the highest standards across all processes.Tracking metrics to ensure stability in daily operations.Reducing company costs by optimizing resource utilization, leveraging technology, and streamlining operations to enhance profitability and financial efficiency.
