Tomáš Veliký Email & Phone Number

Ostrava, Moravian-Silesian Region, Cz

Ostrava, Moravian-Silesian Region, Cz

I'm responsible for the Cloud Operations Team and for the fulfillment of company strategy on the team level in the area of Managed Services, mainly based on Google Workspace, Google Cloud Platform, and Amazon Web Services.

I am responsible for a management of internal team activities towards Operations roadmap, cooperating on managing team ceremonies with focus on maximizing team performance, actively cooperating on defining and describing company services, processes, and documentation.- Cooperating on the Service Catalogue definition and description and its implementation- Responsibility for client documentation- Responsibility for definition of processes and maintenance of team knowledge base- Coordinating team members on internal and external team activities- Organizing and facilitating team ceremonies- Organizing and facilitating client meetings, responsible for communication to our clients as main point of contact and the escalation point of contact- Maintaining the service roadmap, backlog and reporting to team lead- Cooperating on company activities connected with Product and Services development (MSP)- Proactively recommending improvements for business processes to increase operationsperformance

Okres Ostrava-Město, Česká Republika

- Mentoring and supporting a team of 15+ members, maintaining the team's knowledge.- Coordinating Telco projects worldwide.- Taking part in process development and improvement.- Focusing on customer experience - the likelihood of recommendation and customer satisfaction.- Working on improving my advanced negotiation and presentation skills.

Ostrava, Moravskoslezský, Česká Republika

- Coordinating private network delivery and implementation worldwide. - Acting as a single point of contact for the customer during network delivery and implementation.- Maintaining a high level of customer experience by improving customer communication and support.

Ostrava, Moravskoslezský, Česká Republika

- Mentoring and supporting newly hired Order Managers.- Process/system development.- Coordinating private network delivery and implementation worldwide.- Customer-facing role maintaining a high standard of customer experience by keeping track of implementation milestones and reporting back to the customer on those.- Responsible for data gathering, data entry, following lead times, and reporting.

Ostrava, Moravskoslezský, Česká Republika

- Coordinating private network delivery and implementation worldwide.- Customer-facing role maintaining a high standard of customer experience by keeping track of implementation milestones and reporting back to the customer on those.- Responsible for data gathering, data entry, following lead times, and reporting.

Okres Ostrava-Město, Česká Republika

- Acquisition of new customers and customer care.- Reporting of sales results.- Working on enhancing customer experience in retail.- Keeping up with the latest in mobile devices hardware and software development.

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