Digital Cx Sr Bus Analyst
CurrentAnalyse and understand PPG Refinish business needs in EMEA. Document business and functional requirements as technical software specifications by detailed knowledge of existing CRM software and close contact with multiple market stakeholders.Sign-off of solutions for deployment into production and handover into operations and support by organising and managing effective UAT.CRM content management. Enterprise content management and information architecture (taxonomies, meta-data, access controls, ...).Business intelligence and reporting (Power BI).