Mirroring hardrives.Maintenance operative systems (Windows, Mac OS).Troubleshooting problems. [Software and Hardware]

• Resolved and provided guidance to the team for escalated technical issues.• Developed protocols and procedures for desktop and proprietary systems.• Create and developed work plans for replace equipments to all Departments. Such as Desktops, Laptops, Cellphones.• Provide full computer, network, and mobile device support for all C-level and senior executives.• Assigned tasks to the staff of Service Desk to provide it services.• Coordinates and planned day-to-day operational activities of Service Desk.• Collaborate with other areas of IT to resolve Incidents.• Documented, assigned or escalated Incidents and Service Requests using Cherwell tracking system. • Provided Technical call coaching and acts as an advanced technical resource to functional area.• Coordinates weekly schedules of the Service Desk staff.• Prepared weekly statistics reports. • Provide performance and technical coaching to the Service Desk staff.

Reset passwords of users in Active Directory and many other apps.Remotely troubleshooting of domain users on the network.Basic support and troubleshooting of printer networks (changing toners, waste toners, pc units, installation and configuration). Troubleshooting and maintain of computer hardware and sortware.

Prepare a variety of foods: meat, poultry and vegetables on the grill. Customer service.Verification and preparation of meat inventory.