Tomas Gutierrez Email & Phone Number

Paris, France, FR

Laupheim, Baden-Württemberg, DE

Peabody, MA, US

Senior IT Solutions Engineer. Worked with many clients providing tier II and tier III remote and onsite support on every technical issue, ranging from PC configuration to Installing and configuring VLANs on switches and Firewalls.Deployed and setup Cloud based AD clients on Azure, Microsoft 365 maintenance and deployment, configuring, troubleshooting VPN.

General support for all Mac and Windows PC systems. VMware, HyperV setup and maintenance.Microsoft Office 365 licensing and Google AppsSuite deployment and administration.Completed VOIP migration projects, on call for general IT maintenance and support.Cloud Backup and Disaster Recovery.

• Massachusetts Institute of Technology (MIT) and Montessori Schools Head IT Support Engineer.
• Coordinated and managed a IT related projects.
• Configured and managed Network Device Firewall maintenance, switches.
• Wi-Fi Access Points, VOIP Devices, MAC OS, OS X server, PC windows 7 and 10, Virtual servers, handheld devices.
• Deployed OS updates, Office 365 and Google AppsSuite.
• Vendor management for new and leased equipment procurement.

Ramsey, NJ, US

Main IT consultant at two high profile client sites, providing general IT support responding to issues ranging from, email configuration on personal computers or hand held devices, to analyzing/troubleshooting servers and layer II & III devices.24 by seven on call (bi-weekly rotation basis), monitoring infrastructure systems, assessing, tracking down root.

Atlanta, Georgia, US

• The Data Center Admin II was required to interact directly with high profile clients, with impeccable verbal and writing skills, as well as excellent organizational abilities, understanding and implementing.
• Worked on a variety of internal projects from building virtual and physical servers, configuring telephony, security, surveillance systems to testing layer II & III devices.
• Was responsible for organizing, calculating and presenting the cabinet layout to clients, based on specifications, working at the first 3 OSI layers, wiring, testing cable connectivity on switches, firewalls and RPS.
• As the eyes and ears of the entire Data Center, monitoring Network traffic and electrical UPS system's stability, was crucial to discovering possible outages, also responsible for monitoring all internal switches in a.

• Team member working alongside Network Engineers in the security assessment and Layer II and III device installation, in a Casino located in Northern NM.
• Organized and completed a Disaster Recovery and Wireless solution for a Translation Services company.
• Wiring and terminating CAT5 and CAT6 cabling Based on existing infrastructure for a Medical Office.

Armonk, New York, NY, US

• In charge of reviewing user and PC account permissions, on a per project basis to ensure correct group membership, reviewing relevant departmental data to ensure timely project completion.
• Prepared documentation for future projects related to new and existing equipment as well as AD user accounts, ensuring successful and timely deployment on the AD network.
• Point of contact for immediate desktop, printer and phone support following each completed project, ensuring user productivity with minimum or no interruption.

Monroe, LA, US

• As the first line of response, notified critical systems team of any malfunction or abnormality within the Data Center, ensuring minimum or no interruption for Data Center clients, assisted in physical repair and.
• Fulfilled daily client requests, such as terminating and laying out CAT5/6 or Fiber-Optic cable and assembling network cabinets, fiber optic or copper network peripherals. and/or installing network devices and servers,
• Provided assistance to clients virtualizing their server environment using VMware and Hyper-v.
• Monitored a complex battery and fossil fuel back-up system that provided power continuance to the entire data center.

New York, New York, US

• Point of Contact for any technical issues related to user connectivity and session configurations with Citrix Client.
• Searched user data through a series of layer 7 portal and served as a technical pier resource for navigation of screens and software program coaching.
• Monitored remote user connectivity and was the point of contact for any technical issues related to remote connections.

• On-call 24/7, point of contact for computer and network concerns, created scripts and batch files to work within Active Directory, to facilitate network resources based on user and department needs also.
• Adhering closely to Standard Operating Procedures, recommending hardware and software solutions as needed.

Menlo Park, CA, US

Boston, MA, US