I´m an experienced executive in the strategic direction and comprehensive management of technology, operations and services in first-rate companies, both local and transnational in the banking, microfinance and pension sectors.I have led processes of change and cultural transformation in complex organizations, developing in teams an agile, digital mindset focused on innovation.I have extensive experience in the redesign, evolution and digital transformation of business models to improve current services and to develop new markets.I have managed highly complex software and infrastructure projects.Customer oriented, I prioritize quality of service and customer experience.Throughout my career I have developed skills to make effective negotiations and maintain good relationships with stakeholders, suppliers and regulatory entities.I have deployed digital technologies turning them into transformation and enablers of business models:• AI, analytics and machine learning• Cloud• Automation and robotics• Mobile and web• Agile MethodologiesI have experience in the design and implementation of critical outsourcing infrastructure and operations outsourcing strategies.I have led projects to implement cybersecurity models and frameworks in banks and microfinance companies.