Tomás Guardia Email & Phone Number

Alicante, VC, ES

Elche, Valencian Community, Spain

• Lead a team of Onboarding Specialists to provide technical implementation support to Stripe users during their integration phase, mainly in the SMB & Startup segment.
• Collaborate closely with program managers to provide feedback on the Accelerate program, which shapes its evolution to ensure it meets users needs.
• Coach and mentor team members to help them develop their skills & ensure a seamless spin-up process.
• Manage a portfolio of Stripe users to ensure they receive top-notch support and that their integration phase progresses smoothly.
• Maintain regular reporting on user interactions and their status within their integration phase to provide program managers & leaders with regular updates.

Elche, Valencian Community, Spain

• Provided technical implementation support and guidance to Stripe clients during their integration phase, offering prompt and effective solutions to their challenges, ensuring they received high-quality support.
• Communicated technical information to non-technical users in a clear and concise manner to ensure understanding.
• Documented and maintained records of all user interactions and progress updates, ensuring accurate and up-to-date reporting on integration status.
• Worked to continuously improve knowledge and skills in the area of digital transformation to better serve users.

Spain

Served as Interim Solutions Architect for the Stripe Iberia sales team, providing critical support during a key team member's paternity leave, ensuring continuity of technical guidance and integration assistance for enterprise clients.