Tomas Haffenden Email & Phone Number

Summer Hill, Nsw, Au

Sydney, Nsw, Au

Working with an excellent company, doing amazing things with a fantastic team.... championing customer-centricity left, right and centre.

Sydney, Nsw, Au

Reporting to CFO and leading a team of 12 service designers, developers and researchers, I redefined the digital student experience, developing a comprehensive and holistic understanding of the student and streamlining products and processes. I identify opportunities to remove friction, designing innovative solutions that increase student happiness and retention.In the past year, I identified 'cognitive load' as a significant issue for students and, in response, developed a bespoke platform, MyHub, that was a finalist in Ashton Media's CX Innovation of the Year. My team has most recently taken responsibility for the development and execution of all internal student communications, implementing a cross-channel strategy that has increased student engagement and enrollment.

Cremorne, Victoria, Au

Reporting to the CEO, I identified crucial trends and technologies and owned revenue targets for the Sydney office. Managing client relationships and driving business development, I advocated for Customer Voice and promoted the business through events and publications. Using an HCD approach, I defined customer needs and scoped digital projects with clear timelines. Leading cross-functional teams, I led client collaboration, developing solutions, and leading teams that drove revenue, managing relationships, and promoting our brand through thought leadership and industry participation.

Sydney, New South Wales, Au

Reporting to the CXO, I led the digital CX strategy supporting the organisation's re-branding, AEM (Adobe Experience Manager) implementation and development of the customer communication lifecycle. I collaborated with internal stakeholders across 42 sub-brands, focusing on strategic growth and digital integrations.I led a cross-functional team to map the digital experience and optimise user experience across our owned digital products designing enhancements and driving engagement and retention of customers.

Sydney, New South Wales, Au

"Tom is ambitious, funny, energetic, and passionate, and I wish he never left our company."Kev Macmillan, Founder, The WorksExperienced team manager, passionate about delivering creative technology solutions across various industry verticals. New business, innovative problem-solving, project management and customer experience. I managed design and development teams, overseeing creative and technical executions, project management and client escalations.

Milsons Point, New South Wales, Au

OnMsg is a division of The Works focused on working with clients to define and refine automated communications channels (chat and voice) to drive engagement and retention. I focused on new business and product development.Responsible for the design, development and production of chatbots and voice applications for clients, including BMW, Torrens, EY, Facebook, NewsCorp and Kayo.I blended creativity, emerging technology and strategy to solve client business problems. From creative campaigns to lead generation and customer service, I consulted with clients to find elegant ways to open new channels of communication with customers.

New York, New York, Us

"Tomas's willingness to learn and jump on the tools was a perfect fit for our fast-paced, autonomous start-up environment." - Paul Bedwell, Founder, Clapit.Reporting to the CEO, I led the app redesign in a fast-paced start-up environment. I led ideation sessions for UX/UI refinement in an agile development environment; following scrum methodology, I managed technical workflows and backlog prioritisation. I also enjoyed a hands-on approach to design, development, asset production, and front-end coding.

Sydney, New South Wales, Au

Located in Sydney’s eastern suburbs and overlooking the iconic Sydney harbour, Kambala is a vibrant independent day and boarding school for girls which has been educating the ‘whole girl’ for over 130 years. The Kambala girl is at the heart of everything we do. We believe in her, support her and see her as a leader of the future.

London, Gb

Set on a 25-acre riverside estate in Barnes, South West London, Harrodian is a high-achieving independent school for boys and girls aged between 4 and 18 years old. Its beautiful site on the south bank of the Thames includes departments tailored to meet the needs of three age groups – Pre-Prep, Prep and Senior/Sixth – that make up a single, close-knit whole. Combining strong academic performance with warmth, friendship and community, Harrodian offers a special environment in which children can develop, grow and flourish

Reading, Berkshire, Gb

Blessed Hugh Faringdon Catholic School is an oversubscribed, high performing, co-educational school of 870 pupils which includes a thriving Sixth Form of 130 students. Graded as "Good" by OFSTED in 2012 and "Good with outstanding features" by the Diocese of Portsmouth in 2013, the school is located in West Reading and has been congratulated on its success by Education Ministers.

Post Graduate Certificate In Education, Mathematics - Secondary Teaching

Bachelor’S Degree, Philosophy

Certificate Of Higher Education, Editorial Photography

Certificate Of Professional Development, Teaching Advanced Mathematics

Certificate Of English Language Teaching To Adults (Celta), Teaching English As A Second Or Foreign Language/Esl Language Instructor

Wfh Marketing Masterclass With Mark Ritson, Marketing

Web Development Immersive

Sketch 3 & Invision: Ux And Ui Mobile Design

Ios Development

Software Development