Tomás Hilbert Email & Phone Number

Panamá, Panamá

Panamá

• Provide our B2B customers, including key distributors and affiliates of Canon Latin American Group, with technical support and consultancy on Canon’s software platforms.• Develop training material about the different Canon´s office equipment products and software solutions, either by designing new curricula or modifying the existing one after analyzing technical and audience needs.• Facilitate on-site and web-based technical training on Canon’s software solutions for local affiliates and distributors as well as in all Latin American and english speaking Caribbean countries, communicating complex information ensuring audience engagement and learning.• Establish testing criteria and create strong practical and theoretical assessments to measure performance and knowledge of the training facilitated. • Install and configure Microsoft’s servers operating systems and database servers (SQL) as base systems for Canon’s Document and Printer Management Solutions architecture requirement.

• Network Operation Center Engineer in charge of monitoring the Digital Television Network of C&W Panama all over the country.• Technical support about the billing system used by the departments in charge of the installation and activation of set-top boxes of final client.• Planned and coordinated technical personnel schedule for damage repairs to the external network of digital television on a daily basis.• Offered technical support to final clients when escalated to our division.• Monitored and maintained the head-end digital network (servers, Edge QAM’s, etc.)• Conducted configurations and repair of damages for the loss of signal on satellite receivers.

Master Of Engineering (M.Eng.), Engineering/Industrial Management, Completado

Develop management skills in organizing and directing technical projects and people in technical jobs.

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering