It Service Operations Manager
Palma De Mallorca, Baleares, Spain
Supervision and coordination of the company's IT Service Center located in Spain (6 technicians supporting about 1500 users in different countries around the world)- Team coordination; Shift management- Task assignament, monitoring and control (BMC Remedy, Jira)- Team procedures definition and continuous improvement- Coordination with other IT teams (Business and Systems)IT services: User's accounts management (AD), network, EUC, printers, Microsoft Office 365 (SharePoint, Ms Teams, OneDrive, Skype for Business), VOIP, mobile telephony and different business applications developed by the company.