- Provide dedicated, technical support directed to customers in English, Spanish and French- Assisting customers implementing their workflows to the platform- Responsible for the liaison between the Support team, QA team and Product ( implementation of Jira, defining escalation workflows and setting priorities for fixes)- Zendesk/ Jira implementation- Defining with Product Owners a smooth communication of new Product releases and important feature enhancements to customers- Create and review content for the Spanish Help Center- Training new members of the team

Online Fraud Investigation:- Detection of fraudulent behaviour, suspicious activity and misuse of the platform.- Detection of scammers, scrapers and fraud cases.- Identifying new fraud trends, and working with management to develop and enhance internal policies.- Educating users on best security and safety practices.- Training and mentoring new team members.- Assisted developing the current user verification system.

- Provide professional and efficient service to the worldwide Airbnb community in english,spanish and french.- Arbitrate and solve disputes between users.- Respond professionally to inbound phone calls, including urgent situations.- Compose thoughtful and accurate messages or customize prepared responses to customeremails.- Proactively and independently work to meet targets and goals.

- Oversee day to day operations at Lomography Embassy Store Barcelona. - Attend to customers with their technical and miscellaneous questions.- Maintain an optimum level of inventory and prepare orders to be sent to the headquarter in Vienna.- Generate daily/monthly sales reports and analysis.- Coordinate events and workshops- Ensure execution of marketing iniciatives from the headquarter.- Accommodate to media requests, such as radio/TV interviews.