Process/Tool Manager
Current
Jan 2024 - Present
Who is Tomas Ksandr? Overview
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Tomas Ksandr is listed as ITSM Expert at Pluxee, based in Moravia-Silesia, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Tomas Ksandr.
Tomas Ksandr previously worked as Process/Tool manager at Pluxee and Solution consultant at Guidevision - Servicenow Elite Partner, An Infosys Company. Tomas Ksandr holds Secondary School With Diploma - Graduation., Telecommunications Engineering / Informatics. from Highschool Of Teleinformatics Ostrava..
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Email format at Pluxee
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Pluxee
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Profile bio
About Tomas Ksandr
Hello,Welcome on my profile :) Lead by example - Created, and implemented a few improvement programs, including process creationTrainer - Trained over a thousand worldwideChange crisis handler - Managed disaster recovery situations including negotiations with leadership and customers to avoid negative national newspaper articlesCCNA-SEC, IT4IT, ITILv3, ServiceNow Foundation Cert. - Exp.
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7 roles
Tomas Ksandr work experience
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Solution Consultant
Jan 2022 - Jan 2024
Service Delivery Architect / Consultant
* Due to company merge, there is huge need to onboard hundreds of new services & customers into existing deliveries, my responsibility was to govern the activity.* Service onboarding, Customer Onboarding* Delivery processes governance setup* Improvement program
Jan 2021 - Dec 2021
Lead Process Manager / Consultant
* Responsible for creation, and implementation of multiple processes on corporate level, including their reflection within ServiceNow ITSM Tool and general governance.* E2E consultancy about processes in ServiceNow ITSM tool.* Strategic decision-making based on business needs and top management strategy.* Several Service Standardizations for Connectivity and other IT areas, including continuous improvement plan.* Coordination of "Big-Bang" changes (network, organizational, process).* Frequent Process/Operations/Training's business trips (people change management).* Quality audits (performing / receiving).
Oct 2018 - Dec 2020
Lead Infra Structure Change Manager
* Responsible over Change management process.* Request Fulfillment integration to change management set up, catalog of changes.* Automation - STD. Changes, Implementation & Decommission process.* Audits external/internal, customer presentations.* People Change management (training's & organizational changes).* Frequent business trips world-wide.* E-Changes / MIM. / crisis situation handling with Vendor management.
Nov 2015 - Sep 2018
Managed Security Services Tier 2 / Last Level Support For Emea. Region.
* MIM. & crisis situation handling.* Managing world-wide firewall/proxy network.* Cisco, Checkpoint,Bluecoat, Fortinet Covering incident/change support.* Inputs for process improvement towards customer satisfaction.
Mar 2014 - Oct 2015
Senior Network Engineer / Sla Advizor
* MIM & crisis situation handling with vendor management.* Managing incident ticket queues, escalation point towards resolution.* Managed services for EMEA region, L2/L3 networks, Cisco.* Device down issues, degraded services, QOS, routing issues.
Jan 2011 - Dec 2012
3 education records
Tomas Ksandr education
Secondary School With Diploma - Graduation., Telecommunications Engineering / Informatics.
Highschool Of Teleinformatics Ostrava.
Cis, Csa., Servicenow
Servicenow
Cis,Csa., Servicenow, Cis, Csa
Servicenow
FAQ
Frequently asked questions about Tomas Ksandr
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What company does Tomas Ksandr work for?
Tomas Ksandr works for Pluxee.
What is Tomas Ksandr's role at Pluxee?
Tomas Ksandr is listed as ITSM Expert at Pluxee.
Where is Tomas Ksandr based?
Tomas Ksandr is based in Moravia-Silesia, Czechia, Czech Republic while working with Pluxee.
What companies has Tomas Ksandr worked for?
Tomas Ksandr has worked for Pluxee, Guidevision - Servicenow Elite Partner, An Infosys Company, Tietoevry, At&T, and Verizon Enterprise Solutions / Okin Bps.
How can I contact Tomas Ksandr?
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What schools did Tomas Ksandr attend?
Tomas Ksandr holds Secondary School With Diploma - Graduation., Telecommunications Engineering / Informatics. from Highschool Of Teleinformatics Ostrava..
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