Tomás López Iii Bba, Msgel Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Area

Responsible for the design and development of classroom materials, CBT Modules, Job Aids and Online Manuals. Serves as a primary source of support for the Training Help Desk and Career Path Programs.Completes updates and revisions to training materials to comply with company policies and procedures as well as with Federal/State regulations.Provides assistance with the Learning Management System (LMS) to include Career Path enrollment, adjustments to or creation of user profiles, the publishing of custom content, catalog adjustments, and creation of courses and sessions in the ILT. Also monitor for recurring items and publishes them to the LMS.

San Antonio, Texas Area

Responsible for the design and development of training classes and supporting materials, to include demos, job aids, and online manuals with a focus on Core Curriculum, Sales, Service, and Mentorship to enhance the Operational Training programs and classes.Assists with the development of training materials, including procedures, job aids as well as updates to online manuals for new products, system updates, and core curriculum training programs. This includes updates and revisions to training materials to comply with SSFCU policies, procedures and Federal and State regulations.

San Antonio, Texas Area

Serve as the primary contact point to all Member Service front line and back office employees for support. My primary goal is to addresses questions from all lines of business regarding business policies, practices and procedures (including State and Federal regulations). Such questions include (not limited to) depository, loan, and retirement accounts. In addition, I provide analysis and suggest resolutions for implementation enterprise wide for improvement and increased member service satisfaction.I participate in the qualitative analysis and testing of procedural impacts across multi-platform proprietary systems to ensure functionality and viability to the daily operations of our Member Service Employees.

With limited supervision, I perform tasks necessary for the ongoing support of the credit union internal/external users. I provided support to include teller, new account/new lending origination systems (hardware & software), ATMs, relationship management software/hardware and Telecommunications equipment. Provide assistance to employees on product, process and application issues. I worked as intermediary to Operational training in development of training materials to support software/application enhancementsProvide business expertise to MIS, related to analysis, testing, and validation of new and altered core banking and distributed applications.

Provide service to credit union employees with training and development. Elements of the job include: New employee training of credit union computer systems, policies, procedures, as well as begin introduction to basic products and services. Conduct classroom job training in the following areas: Teller, Member Service, Sales Skills, and Lending. In addition, develop and conduct course desired by the Credit Union such as Patriot Act, IRA training, Bank Secrecy Act.In addition, provide service to members or potential members offering the full line of credit union products and services as needed for Service Center support.

Managed inbound 24 hour Call Center personnel. Activities included but not limited to continual coaching, monitoring, and providing of feedback to employees to further their development within the Credit Union. In addition, I provided reporting and research to executive management as well as assumed management duties as needed in absence of management.

Provide service to members offering assistance with our Electronic BillPay service. Elements of the job include: Initiating and processing new member enrollments, performing account maintenance, conducting payment research and resolution. Coordinating with vendors to ensure smooth transition of any system upgrades. Instruction of employees on the utilization of resources for member research inquiries and opportunities for timely and proper resolution.

Provide service to members or potential members offering the full line of credit union products and services. Elements of the job include: Qualifying potential members for membership, initiating and processing new member accounts, performing account maintenance, cross-selling appropriate products and services, inputting transactions into appropriate systems and performing duties to enhance the credit union relationship with the member.

Master Of Science (Ms), Global E-Learning, 4.0

Bachelor Of Business Administration (B.B.A.), Management

Bachelor Of Arts (B.A.), Business Administration And Management, General