Tomas Lykke Email & Phone Number

Denmark

Leveraging on my 14 years of corporate experience from leading Danish Companies I am now proud of helping our clients improve their customer experience with the purpose of improving their customer loyalty and profitability.I have a clear viewpoint of service excellence; why it matters, what is it and how to make it happen. In particular, I am focused on consistency and how to secure long term sustainability in our improvement initiatives. During the last three years I have been the… Show more Leveraging on my 14 years of corporate experience from leading Danish Companies I am now proud of helping our clients improve their customer experience with the purpose of improving their customer loyalty and profitability.I have a clear viewpoint of service excellence; why it matters, what is it and how to make it happen. In particular, I am focused on consistency and how to secure long term sustainability in our improvement initiatives. During the last three years I have been the author and co-author of three best selling books, published by Gyldendal Business in Danish: "Tag Ansvar for Kunden" (2012), "Vil du anbefale os? - kundeloyalitet i praksis" (2014) and "Kompleksitet - virksomhedens største udfordring" (2014 with Anders Nørgaard) . Show less

Denmark

Leveraging on my 14 years of experience from leading Danish Companies I am now proud of helping our current and future clients improve their customer experience and ultimately to improve customer loyalty and profitability. Next to customer experience we also focus on how companies can to make sustainable step changes in commercial excellence to secure profitable topline growth. My upcoming book in Danish "Vil du anbefale os - kundeloyalitet i praksis" is going to be released April 1… Show more Leveraging on my 14 years of experience from leading Danish Companies I am now proud of helping our current and future clients improve their customer experience and ultimately to improve customer loyalty and profitability. Next to customer experience we also focus on how companies can to make sustainable step changes in commercial excellence to secure profitable topline growth. My upcoming book in Danish "Vil du anbefale os - kundeloyalitet i praksis" is going to be released April 1 2014 on Gyldendal Business. Show less

Copenhagen

Head of DONG Energy Consumer and Small Accounts (Sales&Market responsible, Contact Centres, Billing & Debt Collection, Customer Experience Management and Business Development&IT)

Corporate responsible for customer satisfaction and customer experience.

Denmark

Overall responsible for developing customer centric, operational effective and commercially driven contact centres.

Head of customer service, TDC Contact Centres

Executive Training Programme

Master, Quality Management

Education record