Tomas M Email and Phone Number

• Supervised the maintenance of the academy and equipment valued at $10,000. • Oversaw more than 13 part-time employees, developing their schedules based on business needs and strengths.• Provided customer service to academy of 200 students in both curriculum progress and membership F.A.Q.• Individually instructed classes of 15-20 students ages 3 to 73 in Krav Maga, Tae Kwon Do and American Kenpo.• Recruited and trained 3 new instructors and 2 support staff to oversee instruction in my absence as well as provide exceptional customer service. • Responsible for performing billing and accounts receivable via QuickBooks software.• Facilitated merchandise sales and inventory management to ensure all products are accounted for and profit margins are exceeded.• Key customer contact for sales, organization, and inquiries of membership contracts.• Managed $1000 budget and strategy for ongoing membership marketing campaigns to increase company awareness.• Supported the company brand through use of S.O.P.’s with special focus on customer satisfaction and personal privacy.• Managed C.E.O.’s appointment calendar, travel arrangements, and meeting preparation for special events, trainings, and client appointments both domestically and internationally; reorganized their schedule when needed and ensure there were no scheduling conflicts.• Developed and implemented new member management and sales software transitioning the company’s data management systems to a digital platform. • Managed content and marketing for company website to enhance company brand and attract new clients.• Plan and forecast staffing needs, ensuring a strong team to maximize customers service efforts• Develop complex reports and handle critical projects for senior management• Managed office administration functions and greatly improved the overall efficiency of the back office• Recruited, trained and mentored new hires

• Provided quality service to guests of over 200 events for more than 2000 people.• Managed event preparation and planning, including supply and staffing coordination of 20+ staff.• Supervised and empowered workers to provide standards of service known with each respective company.• Responsible for the overall supervision and management of 10 employees in very busy, fast paced settings• Develop improved procedures to maximize productivity and customer service efforts.

• Supported more than 50 commercial and residential renovations in the Philadelphia region.• Provided personalized support to CEO at cancer research firm of 25 people• Catalogued financial data of over 40 clients into Quicken financial tracking software.• Managed residential customer service and client relations, fostering and maintaining strong associations with all parties to cultivate trust, loyalty and referrals. • Managed travel arrangements and logistics for jobs along the N.E. corridor and Washington D.C.• Coordinated supply company deliveries with respect to consistency and time frames • Coordinated and managed outside contractor database with regards to, recruiting and hiring for different contracts, scheduling and planning for employees and resources and serving as liaison between C.E.O. and subcontractors.• Managed company website content with regards to before and after project images, news, etc.• Entered and catalogued biotech company data into TDT’s customized biomedical Database.• Created organizational system for founding partner’s VIP client information.• Managed financial documents for four founding partners and three associates• Collaborated with partners to manage the day-to-day needs of executive needs and office employees.