Assistant Manager
• Supervised the maintenance of the academy and equipment valued at $10,000. • Oversaw more than 13 part-time employees, developing their schedules based on business needs and strengths.• Provided customer service to academy of 200 students in both curriculum progress and membership F.A.Q.• Individually instructed classes of 15-20 students ages 3 to 73 in Krav Maga, Tae Kwon Do and American Kenpo.• Recruited and trained 3 new instructors and 2 support staff to oversee instruction in my absence as well as provide exceptional customer service. • Responsible for performing billing and accounts receivable via QuickBooks software.• Facilitated merchandise sales and inventory management to ensure all products are accounted for and profit margins are exceeded.• Key customer contact for sales, organization, and inquiries of membership contracts.• Managed $1000 budget and strategy for ongoing membership marketing campaigns to increase company awareness.• Supported the company brand through use of S.O.P.’s with special focus on customer satisfaction and personal privacy.• Managed C.E.O.’s appointment calendar, travel arrangements, and meeting preparation for special events, trainings, and client appointments both domestically and internationally; reorganized their schedule when needed and ensure there were no scheduling conflicts.• Developed and implemented new member management and sales software transitioning the company’s data management systems to a digital platform. • Managed content and marketing for company website to enhance company brand and attract new clients.• Plan and forecast staffing needs, ensuring a strong team to maximize customers service efforts• Develop complex reports and handle critical projects for senior management• Managed office administration functions and greatly improved the overall efficiency of the back office• Recruited, trained and mentored new hires
