Wholesale/distribution of medical supplies to general practitioners, doctors, nurses, physiotherapists, dentists, elder homes, private clinics, etc.

Head of the Customer Services department in the EMEA region, functionally responsible for the customer care teams in our 8 branch offices (+/- 80 people in total) and various agents. • Responsible for the processes, policies and applications/systems used in the customer care teams (export, import and transshipment processes from quotation till invoicing).In addition direct line responsibility for the customer care team in Antwerp (about 20 people).• Set up new functional support structure for key applications towards offices and agents• Business responsible for roll out of new quotation tool

Added responsibility (to the role of Head of Customer Services Benelux, see below) for key and liner account management and sales (team of 2 account managers)

Head of the Customer Services department, managing 30 people spread over 5 teams (export, import and transhipment, forwarding, documentation and EUKOR agency).• Member of the Belgian management team and employer’s representative in the Committee for Prevention and Safety at Work• WWL’s representative in the Association of European Vehicle Logistics (ECG)• Managing and steering 28 people, spread over the following teams: Export & Documentation, Import & Transhipment, Forwarding, and EUKOR agency• Responsible for the teams’ performances (KPI), processes, procedures, and reporting• Responsible for internal and external (customers and service providers) operational process improvement initiatives

• Region Europe Product Manager for the Supply Chain Management (SCM) product• Member of the Belgian branch management team and Global SCM product team• Managing team of 4 people• Contract Manager responsible for the performance of the Lead Logistics Provider contracts with John Deere (worth USD 17.5M) and AGCO (worth USD 3.5M)• Responsible for process design and business requirements setting for SCM contracts• New market entry in South Africa: Project Manager, performed initial market analysis, defined market entry strategy• Successfully managed the ISO9001 certification process; Project Manager• Developed comprehensive costing/pricing model for the logistics services contracting process, including sensitivity (what-if) analysis

Acted in various projects on customer's site:Ford Motor Company, Germany, parts supply and logistics (3 months project)• Identified opportunities and conducted feasibility study to improve customer satisfaction by optimising the European material flows of Ford's spare parts division • Developed and presented business cases for several improvement solutions, leading to the sale of a $1.8 million project (projected savings for Ford: $15 million)Staples Europe, Belgium, office supplies and furniture retailer (1 month project)• Coordinated interviews, workshops and analyses to fulfil requirements for a combined ERP-CRM solution and presented results to European top managementProfile Tyrecenter, Benelux, leading car/truck tire and parts retailer (5 months project)• Performed value chain analysis to identify disintermediation opportunities of their distribution chain and formulated recommendations, including partnership modelHaworth, Spain, world’s 2nd largest manufacturer of office furniture (3 months project)• Conducted current state assessment by extended quantitative data analysis and design of order fulfillment processes, leading to improvement recommendations and implementation plan