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Tomas Reyes is listed as Federal Communications Commission (FCC). at Flagstar Bank, based in Cameron, Texas, United States. AeroLeads shows a work email signal at sprint.com and a matched LinkedIn profile for Tomas Reyes.
Tomas Reyes previously worked as Contact Center Analyst at Flagstar Bank and Universal Service Administrative at Universal Service Administrative Co. (Usac). Tomas Reyes holds Bachelor Of Science, Business Administration; Concentration In Bis Business Information Systems from Devry University.
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Data Analyst| Business Analyst | Sanctions Analyst | AML Analyst Tomas is a driven skilled professional with mobile wireless industry, quality assurance, AML anti-money laundering & Sanctions Investigations.As a Data Analyst, translating conceptual customer requirements into actionable solutions • A Critical Thinker, uses analytical skills when detecting patterns, behaviors, and interpreting data • Revamping reporting processes using visualization tools which resulted in a 50% reduction in man hours • Making decisions based on multiple risk factors. As a Business Analyst with over 5+ years of experience • Lead and Piloted small to large scope projects, from launch to kick off • Working on Continuous Improvements and investigating defects using Six Lean Sigma • Partnered up with instructors to Outlying new and or revision of processes when needed, • Collaborates and communicates with leadership and team, to solve difficult problems. • Ability to work in a high-volume environment with stringent deadlines.
Listed skills include Wireless, Telecommunications, Customer Satisfaction, Cross Functional Team Leadership, and 41 others.
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A career timeline built from the work history available for this profile.
Hicksville, Ny , Us
Handle a large volume of inbound customer contacts, supporting and promoting the overall financial health of our customers.Meet daily qualitative and quantitative individual and team targets and your team, and achieve all objectives for service, productivity, and quality.Document all communications and procedures as per policy
Washington, District Of Columbia, Us
USAC administers the Universal Service Fund under the direction of the Federal Communications Commission (FCC). The Universal Service Fund helps communities and people across the U.S. stay connected to the information, resources, and care they need.Collaborate across teams to build and deliver small data projects to Product stakeholders while managing timelines, deliverables, to ensure successful completion.Meet company objectives and to help all stay connected, and full understanding of both federal programs (Lifeline and ACP) Serving America (Stats) - 8.1M. Lifeline-Eligible Households
Glendale, Ca, Us
· Conduct in-depth transactional activity reviews and recommend clear and concise referrals to the Anti-Money Laundering (AML) Team for any unusual activity identified for potential Suspicious Activity Report (SAR) filing. · Conduct customer name screening for PEP/Sanctions/adverse media and resolve/escalate any material information identified. · Detect and investigate financials for parties, for Source of Funds (SOF) within External records, to match portfolio, and by performing detailed monitoring of moderate to complex account activity and ensuring compliance with regulatory and operational policies. · Transaction monitoring of assigned accounts to assess potential suspicious activity and produce a narrative and recommendations and conclusions.· Completes written report of findings which includes comprehensive details, negative news searches, pivot tables, detailed narrative of business activities and risk-based recommendations. · Working Knowledge in Lexis Nexis, Bridger Insight and NICE Actimize , Excel (Microsoft 360), Apple Mac
Glendale, Ca, Us
• Enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries and regimes, • Identifying True and False Positive & Annotate providing evidence and a final decision on 1st & 2nd level Sanctions • Sanctions screening for customers, employees, vendors, crypto wallets, as well as money movements like wires or ACATS and match to the OFAC SDN list• Manage the investigative workflow process from initial detection to disposition and reporting• Escalate any Sanctions alerts those results to a True Positive Match to the Sanctions Officer • dig into the background of the Robinhood party and the denied party to determine if the match is a true or false positive • Review and analyze alerts of potential matches of Robinhood customers to denied party• Skilled/knowledge working with Lexis Nexis, Bridger Insights, and NICE Actimize• Knowledge of the PATRIOT ACT, AML, PEP, Adverse Media, KYC, OFAC, Sanctions Policies and FinCEN-related laws and regulations • Assists in analyzing the implementation of business unit Anti-Money Laundering (AML) and Sanctions Programs to prevent illegal, unethical, or improper business practices.
San Jose, Ca, Us
• Ebays Transaction Monitoring within Gift Cards, Gift Card Refunds • Audit Records and assuring requirements are met before releasing funds. • Validation and Verifying internal process • Reported, collected, and froze fraudsters user ids when Money Laundering, was identified • Collected data on victims that had been scammed on all negative impacts by fraudsters • Educated members on how to avoid scams and how to file claims via the Federal Trade Commission and The Better Business Bureau (BBB)
Stamford, Connecticut, Us
Improvement of Spectrum's Home Phone, Cable TV, Internet and Mobile Wireless services, for its sales, retention, billing and customer care teams. Utilize speech analytics and other Quality Management/Optimization features to help drive quality, coaching, and performance • Transforming Customer Experience and Journey data to drive operational efficiency • Provide coaching to assist and attain its quality and goals. • Improved performance metrics and customer experience • Customer Survey insights studies lead to new discoveries. • Create, Test, Audit and Publish call queries for team library • Facilitates and provides project impacts on strategic goals and performance targets. • Audited Reviews internal evaluations completed by team to ensure compliance, accuracy & standards.
Stamford, Connecticut, Us
Research in Big Data Analyst VOC Voice of Customer and Analyze patterns, identify and align actionable insights without or with automated and ad hoc studies findings, insights, and trends for target purposes such as operational effectiveness, Customer effort, legal, risk, and quality control. Collaborate with Sr. Analyst and leadership when outliers were identified within our research that needed more data mining
Nashville, Tennessee, Us
Process and Improvements on big data on Defects per million opportunities on all preconditions. Execute a Lean Six Sigma Green Belt project through all five DMAIC phases (define, measure, analyze, improve, control) • Data Driven Process Improvement - evaluate existing business processes and workflows leveraging data to identify opportunities for improvement with fact based recommendations • Analyze market trends and industry benchmarks to provide broader insights into Product improvement opportunities and challenges. • Data Project Management - Collaborate across teams to build and deliver small data projects to Product stakeholders while managing timelines, deliverables, to ensure successful completion. Reported defects to all major carriers. • Data Driven Process Improvement in cost savings of 3.5 million on defects to Apple, LG, and Samsung. • Utilized Six Lean Sigma to define an area of improvement in process
Overland Park, Kansas, Us
Managed both positions and helped drive company objectives, C-SAT Levels and met EOY ROI Goals Compliance Auditor - 50% • Auditing / Risk Assessments on all 3rd Party Sprint Service & Repair doors. • Review preliminary results with Second Compliance Advisors to gain additional insight and guidance • Launched internal color-coded matrix for measuring the risk determines the level of risk on all and priority • Launched internal SQL query library that housed all our data scripts for each audit • Preparing final reports to Legal, RVPs, Directors, and Collections on identifying Good and Bad Behaviors and recommendations for correction, as wells assisting with corrective actionsReporting & Analytics - 50% • Identify and analyze factors, both positive and negative, to enhance the company’s risk capabilities • Launched Top 10% and Top Bottom % of Risk Audit Outliers Report • In-deep case studies to help reach its operational efficiency • Assisting new data collection requests and interpretation of data fields • Collaborated with IT, Apple, to launch ASC Red Flag Report. 40% rejected for payment achievements: actual savings $340M first fiscal year of launching outlier report)
Miami, Florida, Us
Responsible for providing setup and maintenance of remote broadcasting facilities during remote broadcasts and promotional events and the installation and maintenance of the remote broadcast equipment. Work closely with promotions and sales to provide support to clients
Provided on-call support 24x7 to Sprint’s First responder, Emergency Response Team (ERT), Federal government consolidated, and NASCAR. One call resolution processing account modifications, activations, billing research, deactivations, equipment orders, ERT requests, information fulfillment, hierarchy modifications, and technical support (tier I & II ) • Help deployed logistically (COLTs) and (COWs) providing cell infrastructure during natural disaster • Supported infrastructure for The 2004 Republican National Convention and the Democratic National Convention, G8 Summit
Complete account management of several large and small Strategic AccountsAccount consolidations, rate plan analysis, and market and fleet transfersAdvanced research, swaps and all account modificationsActivating Packetstream and Circuit Data Services, as well as adding restrictions due to customer's firewallAssisted customer with their installation process on modem connections and to create new Network connects for their notebooks (Windows XP Home/Pro, 2000,98 and 95)Support Data Device such as IM1100, Blackberry 6510 & 7510Working directly with NWW Help Desk and Sr. Data Specialists in completing trouble shooting issuesAssisting representatives from departments with account changes, troubleshooting questions and concerns
Proactive RetentionReduce Churn, Increase Revenue and Improve Customer SatisfactionCustomer's advocate and demonstrates proficiency in all care functionsAdvanced troubleshooting, billing support, swaps and account modificationsResolving highly complex escalated issuesReselling the benefits of Nextel products and services to customersPerform Payment arrangements on a campaign for Customer Finance Service (CFS)Run credit checks under Light Bridge Applications
• Monitoring Adherence, Not Ready Time, and Call Level Time• Provided Actions and coaching to Spanish Customer Care Representatives• Supported Technical Support Queue - Support Tier I and II Voice & Data• Handled account modifications and billing research issues• Daily, Weekly and Month to Month Teams results open environment
Quick answers generated from the profile data available on this page.
Tomas Reyes works for Flagstar Bank.
Tomas Reyes is listed as Federal Communications Commission (FCC). at Flagstar Bank.
AeroLeads has found 1 work email signal at @sprint.com for Tomas Reyes at Flagstar Bank.
Tomas Reyes is based in Cameron, Texas, United States while working with Flagstar Bank.
Tomas Reyes has worked for Flagstar Bank, Universal Service Administrative Co. (Usac), Appleone Employment Services, Ebay, and Charter Communications.
You can use AeroLeads to view verified contact signals for Tomas Reyes at Flagstar Bank, including work email, phone, and LinkedIn data when available.
Tomas Reyes holds Bachelor Of Science, Business Administration; Concentration In Bis Business Information Systems from Devry University.
Tomas Reyes is listed with skills including Wireless, Telecommunications, Customer Satisfaction, Cross Functional Team Leadership, Vendor Management, Leadership, Account Management, and Management.
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