Tomass Dimza Email & Phone Number

Riga, Lv

Riga, Lv

Riga, Latvia

Focusing on ensuring that the product is delivered on time and within budget (estimated cap hours) with high efficiency and full transparency of dependencies, and risks;Leading Agile ceremonies, owning the backlog, leading the team, managing timelines, and budgets (hours), uncovering and unblocking any issues along the way;Working with stakeholders (CPO, Operations, Commercials, etc.) on priorities and requirements and translating them into tasks for the team;Creating a work… Show more Focusing on ensuring that the product is delivered on time and within budget (estimated cap hours) with high efficiency and full transparency of dependencies, and risks;Leading Agile ceremonies, owning the backlog, leading the team, managing timelines, and budgets (hours), uncovering and unblocking any issues along the way;Working with stakeholders (CPO, Operations, Commercials, etc.) on priorities and requirements and translating them into tasks for the team;Creating a work breakdown structure for the team (backlog, tasks), and maintaining the pace of the ultimate efficiency and timely product delivery - setting the sprint goals and managing the team composition for the best performance;Having a long-term vision of the planning and maintaining the workload of the team, creating team roadmap for 6-12 months in collaboration with stakeholders (CPO, Operations, Commercials, etc);Guaranteeing transparency and clear visibility of expectations from the team;Setting clear short-term goals - quarterly objectives and key results (OKRs), communicating and approving them on a quarterly basis with the stakeholders and the team;Working closely with Local Competence Leads on team members’ performance evaluation and conflict resolutions. Show less

Riga, Latvia

Assisting Product Owners in:strategic business planning and defining new projects,defining project goals and scope,improving product user experience, including user interface prototyping,data analysis of product performance monitoring;Eliciting, analyzing, and specifying requirements;Documenting requirements during the development process in a format of user stories;Keeping up to date product specifications for knowledge sharing between project teams and requirements… Show more Assisting Product Owners in:strategic business planning and defining new projects,defining project goals and scope,improving product user experience, including user interface prototyping,data analysis of product performance monitoring;Eliciting, analyzing, and specifying requirements;Documenting requirements during the development process in a format of user stories;Keeping up to date product specifications for knowledge sharing between project teams and requirements reuse;Participating in requirements validation, including user testing sessions;Supporting requirements validation, preparing information and presentations for stakeholders and team members to address questions regarding proposed product decisions;Assisting with communication between project teams, improving transparency, and radiating information;Monitoring and ensuring consistency across products;Advising and integrating business analysis techniques standards. Show less

Riga, Latvia

•Communication with customers via Live Chat•Collaboration with operators’ support teams to ensure speedy resolution of incidents•Reporting to operators’ VIP teams on incidents and player activity•Resolution of Game Presenters mistakes•Invetigation and management of technical incidents•Coordination of scheduled downtime withon Salon Privè environment•Pay-out adjustment administration•Advising Game Presenters when necessary•Collaboration with Team Managers… Show more •Communication with customers via Live Chat•Collaboration with operators’ support teams to ensure speedy resolution of incidents•Reporting to operators’ VIP teams on incidents and player activity•Resolution of Game Presenters mistakes•Invetigation and management of technical incidents•Coordination of scheduled downtime withon Salon Privè environment•Pay-out adjustment administration•Advising Game Presenters when necessary•Collaboration with Team Managers regarding Game Presenters performance•Player request coordination•Live Casino Table/Player limit configuration•Analyse and report player activity•Suggest improvements to Product Teams to improve VIP player experience Show less

Latvia

•Maintaining safe work environment on Gaming Floor•Being first contact point to assist Game Presenters•Evaluate Game Presenters performance, provide feedbacks•Provide ad-hock trainings•On-boarding new team members•Administrative tasks (Vacations, Sick Leaves, Deed prep. etc.)•Leading team meetings, pre-shift meetings and Induction presentations•Setting monthly bonuses and performance improvement targets•Incident escalation and resolution•Handling… Show more •Maintaining safe work environment on Gaming Floor•Being first contact point to assist Game Presenters•Evaluate Game Presenters performance, provide feedbacks•Provide ad-hock trainings•On-boarding new team members•Administrative tasks (Vacations, Sick Leaves, Deed prep. etc.)•Leading team meetings, pre-shift meetings and Induction presentations•Setting monthly bonuses and performance improvement targets•Incident escalation and resolution•Handling micro-climate related issues•Handling emergency (SOS) cases•Shift Supervisor (SHS) role and duties Show less

Latvia

Latvia

•Regularly visits clients and retail stores•Provides product access and visibility•Identifies and analyzes customer needs, offers solutions•Communicates and cooperates with distribution partner•Follows competitors activities, informs management•Cooperates with stand and visual display manufacturing partner