Tomas V.

Tomas V. Email and Phone Number

Founder of PlementOps | CX and EX Systems Consultant | Intercom and Zendesk Expert @ PlementOps
Vilnius, LT
Tomas V.'s Location
Vilniaus, Lithuania, Lithuania
Tomas V.'s Contact Details

Tomas V. work email

Tomas V. personal email

n/a
About Tomas V.

I’m an advanced Zendesk partner helping businesses design and scale intelligent CX operations.

Tomas V.'s Current Company Details
PlementOps

Plementops

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Founder of PlementOps | CX and EX Systems Consultant | Intercom and Zendesk Expert
Vilnius, LT
Website:
plementops.com
Employees:
1
Tomas V. Work Experience Details
  • Plementops
    Founder Of Plementops | Cx And Ex Systems Consultant | Intercom And Zendesk Expert
    Plementops
    Vilnius, Lt
    View
  • Plement
    Founder Of Plement
    Plement Jul 2024 - Present
    Vilniaus, Lithuania
    Building intelligent CX ecosystems with Zendesk.
    View
  • Kilo Health
    Technical Support Lead
    Kilo Health Feb 2021 - Jun 2024
    Vilnius, Vilniaus, Lithuania
    - Roadmap planning.- Management of Technical Support specialists.- Cross-functional collaboration with the teams to define operational processes.- Maintenance of multi-brand Zendesk Support, Chat, Talk, API, Webhooks and associated integrations with Zapier, make.com, Postman, ChargeDesk, Twilio.- Development of the escalation process between Zendesk and Jira.- AI CS optimization development with n8n, open AI
    View
  • Kilo Health
    It Technical Support Analyst
    Kilo Health Mar 2020 - Feb 2021
    Vilniaus, Lithuania
    - Maintenance of multi-brand Zendesk Support.- Design and analysis of reporting and analytics using Zendesk Explore.- Custom Help Center design theme development with HTML and CSS. - Implementation and maintenance of Confluence. Trello, Twilio administration.- Troubleshooting technical web/app/payment-related inquiries.- Issue impact evaluation with SQL.- Technical documentation preparation.- Translation process development for Macros and Help Centre with dynamic content and Localise.com.- Call Center and IVR implementation using Zendesk Talk and Twilio.
    View
  • Vinted / Kleiderkreisel
    Technical Support Specialist
    Vinted / Kleiderkreisel Oct 2018 - Mar 2020
    Vilnius
    - Information flows analysis and maintenance.- Troubleshooting technical product-related inquiries.- Formation of the Payments and Safety specialists’ team in the CS department. Team supervision.- Procedure creation regarding payments and operations safety for the Community Support department.
    View
  • Sender.Net
    Customer Service Specialist / Html Email Developer
    Sender.Net Oct 2017 - Oct 2018
    Lithuania
    - Troubleshooting the issues related to the Emails.- Assistance in the processes of promotional campaigns automation, newsletter development.
    View

Frequently Asked Questions about Tomas V.

What company does Tomas V. work for?

Tomas V. works for Plementops

What is Tomas V.'s role at the current company?

Tomas V.'s current role is Founder of PlementOps | CX and EX Systems Consultant | Intercom and Zendesk Expert.

What is Tomas V.'s email address?

Tomas V.'s email address is to****@****ops.com

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