Tomas Y. Email & Phone Number

• Maintain the team’s Master Project Plan and conduct weekly project plan meetings• Manage product road map to include global features and customized projects• Manage SCRUM related tasks, including story grooming and sprint planning• Major accomplishments: - Recipient of 2013 Liaison International Presidential Award - Led or assisted on all 10 eAccreditation client products - Launched at least one module of all accreditation phases among all my clients. - Conducted… Show more • Maintain the team’s Master Project Plan and conduct weekly project plan meetings• Manage product road map to include global features and customized projects• Manage SCRUM related tasks, including story grooming and sprint planning• Major accomplishments: - Recipient of 2013 Liaison International Presidential Award - Led or assisted on all 10 eAccreditation client products - Launched at least one module of all accreditation phases among all my clients. - Conducted over 40 product demonstration/feedback sessions with clients Show less

• Lead clients through implementation of our software product• Ensure customer satisfaction through continued communication, problem solving and positive outcomes• Conduct customer presentations, demos and trainings• Collaborate with customers, developers, QA, and Customer Support teams to manage product features, enhancements, and customer feedback• Create Business Requirement Document and end-to-end process flow of client’s business needs• Bridge the gap between client and… Show more • Lead clients through implementation of our software product• Ensure customer satisfaction through continued communication, problem solving and positive outcomes• Conduct customer presentations, demos and trainings• Collaborate with customers, developers, QA, and Customer Support teams to manage product features, enhancements, and customer feedback• Create Business Requirement Document and end-to-end process flow of client’s business needs• Bridge the gap between client and developer with the use of effective communication, wireframes and detailed documentation• Lead product feature discussions with all potential new clients Show less

• Responsible for development, coordination and completion of team projects and operational reports. • Project Manager and Product Owner of B2B website for Customer Service operations.• Lead process improvement projects for customer service teams• Major accomplishments: - Successful launch (and 3 update releases) of Customer Service website that has over 500 sales requests per day and generates more than $250M in sales per year. - Completion of Lean Six Sigma process… Show more • Responsible for development, coordination and completion of team projects and operational reports. • Project Manager and Product Owner of B2B website for Customer Service operations.• Lead process improvement projects for customer service teams• Major accomplishments: - Successful launch (and 3 update releases) of Customer Service website that has over 500 sales requests per day and generates more than $250M in sales per year. - Completion of Lean Six Sigma process improvement projects that resulted in cost reductions and sales increases. - Developed and delivered training materials for over 500 internal customers. Show less

• Developed Marketing, Sales and Corporate communications plans for existing and new customers.• Developed and maintained the company’s first website.

• Provided production plan forecast to support $100 million in sales for Latin America Group. • Served as liaison between Marketing, Logistic and Manufacturing.

• Provided sales and production forecast for all catalog and promotional products.