•Deploy and maintain critical applications on cloud based architecture•Implement automation, effective monitoring and infrastructure-as-code•Lead and assist product engineers in creating practical architectural implementation of proposed solutions•Provide detailed specifications for proposed solutions•Provide clear goals for all areas of a project and develop steps to oversee their timely execution•Continuously evaluate existing systems with industry standards, and make recommendations for improvement•Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas•Collaborate and mentor other engineers throughout the company and seek to continually improve process•Develop simple applications to help with process automation•Rightsizing and finops in cloud and on-prem

•Led the support team in troubleshooting, continuous improvement, and aligning support processes with ITIL standards, which increased efficiency and customer satisfaction.•Actively mentored team members to enhance their technical and problem-solving skills, while fostering a collaborative and supportive work environment.•Coordinated between development and support teams to provide stakeholders with updates, progress reports, and strategic recommendations on product enhancements.•Defined and implemented quality assurance processes to ensure products met both industry standards and organizational expectations.

Delivered expert support in resolving technical issues for end-users, maintaining high customer satisfaction through effective communication and timely solutions.