Tomasz Erdmanski Email & Phone Number

Gdańsk, Pl

Gdańsk, Pl

Gdańsk, Woj. Pomorskie, Polska

Gdańsk, Woj. Pomorskie, Polska

Gdańsk, Woj. Pomorskie, Polska

Responsibilities:• Managing strategic projects in the e-banking area• Contributing in the strategy of PSD2 implementation into the Bank (regulatory and business area)• Polish Bank Association’s team key member working on defining ‘PolishAPI standard’ – new open banking interfaceKey achievements• [Project Leader: ‘Bank accounts comparison’, Category: Innovation / Business improvement, Status: Closed / BAU phase] Implementation of the system enabling comparison of two separate bank accounts – Nest’s with competitive account maintained by another bank. Project delivered with external supplier. Number of internal employees involved in the process of design and implementation: > 10 EFT. Technology: JAVA / PHP / RWD.KPI’s: Project timeline: 09.2017 – 03.2018; Implementation date: 03.2018. • [Project Leader: ‘Overdraft in e-banking process’, Category: Business improvement, Status: Closed / BAU phase] Providing the new functionality of applying for credit product (overdraft) using e-banking service. Project delivered with internal developers. Number of internal employees involved in the process of design and implementation: > 20 EFT including: Product, Marketing, Operations, Risk, Legal and IT Departments.KPI’s: Project timeline: 08.2017 – 02.2018; Implementation date: 03.2018. Projects in progress:• [Project Leader: ‘BANK as Account Servicing Payment Service Provider within the meaning of the PSD2 Directive, Category: Regulatory, Status: in progress] Adjustment of banking activity to the requirements of the PSD2 Directive and Regulatory Technical Standards (RTS) including PolishAPI standard implementation.• [Project Leader: ‘BANK as the Third Party Provider within the meaning of the PSD2 Directive, Category: Business improvement, Status: in progress] Utilizations of the opportunities resulting from the PSD2 Directive, to build new business processes in the area of e-banking and CRM.

Gdansk, Pomeranian District, Poland

• Manage the work of subordinate team members with all post-sales processes realized in Bank Branches (direct and indirect network)• [Demerger BPH & Alior Bank Program] Project leader on BPH side of initiative to start servicing ex-BPH Customers in selected Alior Bank branches. Responsibility: sharing selected exBPH systems in Alior Bank network, build and implement back-office processes, prepare regulations, testing and training coordination, coordinate CRM & marketing actions, prepare and run communications calls and letters, run babysitting process after demerger date.

Gdansk

Responsibilities:• Manage the work of subordinate team membersThe main goals and achievements:• Building and coordinating roll-out of biometric method of Customer identification (Finger Vein) in BPH Bank• Building and implementing initiatives to increase usability of FV method of authorization (contests, micro-marketing promotions). Effectiveness: ~+30p.p. increase y/y• Writing and taking responsibilityfor identification processes and regulations in Bank. Building and realizing control processes in the area of Customer’s identity• Identification of all servicing processes, running initiatives of process simplifications and taking responsibility for post-servicing regulations dedicated for sales advisers• Appointing initiatives to reduce volume of Customer’s complaints to the sales network employees• Building and managing supporting materials/tools• Changing or disabling inefficient processes or servicesLeading, co-leading or being a strong team member in numbers of initiatives related to sales area employees (~2000 FTEs):• [Sales representative leader] Implementation of new sales application for direct branch advisers, standardized work in the area of servicing processes. Main goals reached: reducing the numbers of prints & volume of internal call’s to supportive teams (~20% y/y), paper to scan replacement, adding prints into application (first time resolution)• [Project strong team member] Implementation of new teller screen application for direct sales network. Cooperating with project leader responsible for building and running roll-out plan, building contests & incentive plans for new application, back-office processes standarization• [Transition Program] Team member, taking a part in the process of sales network transition. Responsibilities: building check-list of tasks needs to be closed before the closure/transition date, tasks execution, closure/transition execution, babysitting for transformed branch employees.

Gdansk

Responsibilities:Running two strategic projects • [Project leader: VIDEO EXPERT, Category: Innovation] Making accessible Video Technology in selected high potential BPH Branches & creating process of selling Bank products. After technological implementation: building and running micro marketing activities.• [Project leader: VIDEO BRANCH – VIDEO@HOME, Category: Innovation] Launching Video Technology outside Bank Branches. Building new Video Channel in Bank structures, make it accessible for Customers via web page and run sales & post- sales processes. Responsible for BR & FS Preparation, budget control, process mapping, testing & implementation.

Gdansk, Pomeranian District, Poland

Responsibilities:• Appointment of a new ‘Training and Implementation Team’ in existing Department with my role as the Team Manager (internal promotion) • Taking responsibility for the work of my team (running trainings, creatingtraining programs and training materials, taking care of training environment, testing and implementing new initiatives)Project leader in below listed strategic to the Bank Programs:• [Program category: restructuring, Location: Krakow, Time: 3,5 months] Leading the project of restructuring one of Departments in Operations Area (>50 FTE). Responsibility: list of processes identification (>900 tasks); mapp & lean & move them to new areas in Gdansk, Krakow, Warsaw without losing quality; run & control in BAU phase.• [Program category: business improvement, Location: Gdansk,] Leading the project of replacing the Core banking System. Responsible for identification and mapping processes in sales area (BPH Branches & Brokerage House), building Business Requirements.• [Project: business improvement, Location: Warszawa, Krakow] Leading the project of enlargement availability of bank’s training environment in strategic locations (Warszawa & Krakow). Building BR’s, managing budget, testing and implementing.

Gdańsk, Woj. Pomorskie, Polska

Responsibilities:• Appointment of a new ‘Training and Implementation Team’ in existing Department with my role as the Team Manager (internal promotion) • Taking responsibility for the work of my team (creating training programs and training materials, running trainings, taking care of training environment, testing and implementing new initiatives)• Implementation of ‘non direct way of trainings’ for sales representatives using Cisco applications, building and running post-implementation roll-out program for one of sales systemRunning additional initiatives as a leader/strong team member in strategic Bank projects:• Strong team member: implementation of new corporate content management system (testing, implementation and running trainings for ~200 bank employees)• Before GE/BPH merger date (Task Leader): Building training program, additional training environment and running/managing trainings for BPH Bank employees about GE P-Loans and CC products, processes and sales systems • Post GE/BPH merger date (Task Leader): Building training program, additional training environment and running/managing trainings for all Bank BPH S.A. employees (postGE & BPH) about products, processes and systems in BPH Bank after merger date (~200 postGE & ~800 BPH advisers, NPS > 9.6)

Gdansk

Responsibilities:• Team member responsible for launching a new sales network (HSB – High Street Branches)- final verification of readiness to branch launching• Creating training program for direct sales network: product, process & applications• Creating training manuals for sales applications• Trainings for new employed realization: 5 training days program, ~400 employees/year, very high NPS value• Strong team member in core sales application replacement project: collecting business requirements, testing, implementing, including into training program, roll-out • Project delivery leader in creating x-functional processes and new front-end applications to sell capital protection funds: cooperating separately with Budapest Bank and Nordea Polska TUnŻ S.A. representatives • Creating and running dedicated training program for investment products and processes

Gdansk

Responsibilities:• Post-sales servicing in the area of: personal & installment loans, credit cards (CC), CC insurances (PPI)• Telesales of cash loans and PPI • Testing newly implemented initiatives (IVR, CC migration)• Onboarding for new employees (babysitting)