Tomasz Kopycki Email & Phone Number

Belfast, GB

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Temporary assignment with end of year processing of DAC's

Holywood, Irlandia Północna, Wielka Brytania

• Managed the booking of engineer appointments, coordinating schedules to ensure timely and effective support for customers.
• Triaged technical calls from customers, accurately assessing their needs and providing appropriate solutions or escalating complex issues to the technical team.
• Conducted equipment installations at various locations, including care homes, private homes, and hospices, ensuring precise setup and user training for seamless adoption.

Holywood, Irlandia Północna, Wielka Brytania

• Managed and organised the scheduling of appointments, ensuring efficient allocation of time and resources to optimise productivity.
• Responded promptly and professionally to a high volume of calls and emails, addressing inquiries, resolving issues, and providing excellent customer service.
• Facilitated the process of sending spare equipment, ensuring timely delivery and availability for users in need

Belfast, Irlandia Północna, Wielka Brytania

• Booked appointments and efficiently managed schedules to ensure smooth operations and timely services for clients and stakeholders.
• Resolved NIDirect account enquiries promptly, providing accurate information and assistance to address customer concerns and inquiries effectively.
• Conducted thorough document verification processes, ensuring the accuracy and validity of important records and information.

Dundonald, Irlandia Północna, Wielka Brytania

• Managed appointment bookings, ensuring optimal scheduling and prompt responses to client inquiries.
• Demonstrated excellent communication skills while resolving NIDirect account enquiries via various channels, including email and phone.
• Conducted thorough document checks for verification purposes, maintaining accuracy and attention to detail in handling sensitive information.

Belfast, Irlandia Północna, Wielka Brytania

• Assisted in the day-to-day operations of the Building Control Department, providing administrative support to ensure smooth workflow and efficiency.
• Conducted enforcement tasks for EPC (Energy Performance Certificate) and DEC (Display Energy Certificate) regulations, ensuring compliance with relevant guidelines and regulations.
• Updated and maintained the department's database, recording and organising essential information for easy access and retrieval.
• Conducted various general clerical duties, such as filing, scanning, and organising documents, to support efficient office operations.
• Demonstrated excellent organisational skills in managing and prioritising tasks to meet deadlines and maintain a high level of productivity.

Belfast, Irlandia Północna, Wielka Brytania

• Conducted extensive market research on FDI (Foreign Direct Investment) trends in Europe during the 2018 tax year, analysing data from various sources and identifying key investment patterns and opportunities.
• Utilised market research tools and methodologies to gather and analyze data on FDI flows, industry sectors, and geographical distribution across European countries.
• Prepared detailed reports and presentations summarising market research findings, providing valuable insights to inform strategic decision-making for clients and stakeholders.

Belfast, Irlandia Północna, Wielka Brytania

• Conducted extensive market research on FDI (Foreign Direct Investment) trends in Europe during the 2018 tax year, analysing data from various sources and identifying key investment patterns and opportunities.
• Utilised market research tools and methodologies to gather and analyze data on FDI flows, industry sectors, and geographical distribution across European countries.
• Prepared detailed reports and presentations summarising market research findings, providing valuable insights to inform strategic decision-making for clients and stakeholders.

Belfast, Irlandia Północna, Wielka Brytania

• Resolved escalated issues and addressed soft and hard complaints from customers, ensuring high levels of customer satisfaction and retention.
• Managed call handling and wrap times for the team, optimising efficiency and productivity while maintaining service quality standards.
• Conducted regular 1-2-1 meetings with team members to provide feedback, support their professional development, and address any concerns or challenges they faced.

Belfast, Irlandia Północna, Wielka Brytania

• Conducted training sessions for new employees, providing comprehensive guidance and support to a team of 20 members, ensuring they were well-equipped for their roles.
• Engaged in call listening activities, carefully assessing and analysing calls to offer constructive feedback to team members, aimed at enhancing call quality and customer interactions.
• Implemented call marking protocols to evaluate team performance and identify areas for improvement, fostering continuous growth and development.
• Managed key performance indicators (KPIs) for a team of 20 sales agents, monitoring their progress and performance to ensure targets were met and exceeded

Belfast, Irlandia Północna, Wielka Brytania

• Utilised active listening skills to understand customer needs and provide personalised solutions, ensuring high levels of customer satisfaction.
• Demonstrated proficiency in negotiating upgrades and sales, resulting in increased department revenue and customer retention.
• Maintained up-to-date knowledge of the latest trends and specifications of devices, allowing for informed and accurate product recommendations to customers.

Bangor, Irlandia Północna, Wielka Brytania

• Managed booking schedules to ensure efficient allocation of appointments, meeting the needs of customers and maximizing productivity.
• Demonstrated strong time management skills in managing wrap/hold times, ensuring prompt and effective handling of customer calls.
• Maintained accurate and up-to-date records of customer interactions and appointments, utilising company databases and CRM systems

Belfast, Irlandia Północna, Wielka Brytania

• Managed booking schedules to ensure efficient allocation of appointments, meeting the needs of customers and maximizing productivity.
• Demonstrated strong time management skills in managing wrap/hold times, ensuring prompt and effective handling of customer calls.
• Maintained accurate and up-to-date records of student interactions and appointments, utilising company databases and CRM systems

Pabianice, Woj. Łódzkie, Polska

• Conducted training sessions for new employees, providing comprehensive guidance and support to a team of 6 members, ensuring they were well-equipped for their roles.
• Implemented call marking protocols to evaluate team performance and identify areas for improvement, fostering continuous growth and development.
• Managed key performance indicators (KPIs) for a team of 6 sales agents, monitoring their progress and performance to ensure targets were met and exceeded.
• Stock management, fulfilling orders, stock-takes.

Bachelor'S Degree, Business Management

High School Diploma, General