Tomasz Kozłowski Email and Phone Number
Key skills:Onboarding and transition of new clients and services previously managed by the customerIdentification of the new growth and improvement opportunitiesEnsurement of the highest quality of work, standards and proceduresIdentification of the service delivery issuesManagement of escalations and implementation of improvement plansMaintenance of good relationship with the internal and external stakeholdersCooperation with Automation and Improvement team in order to find more efficient ways to current servicesParticipation in the Performance Management cycle (from setting up goals, giving feedback on a daily basis, daily coaching till the final process of yearly employee appraisal)Recruitment of new team members and Team LeadersPreparation of yearly and monthly budgets, creation of teams structure based on the submitted budget and required skill setDevelopment of monthly operating budget and projected levels of service deliveryImplementation of training and educational opportunities for all team membersProject coordination management using Lean and Agile methodologiesConducting phone screen interviewsData analysis (KPIs, SLAs, team efficiency and utilization).
Vialto Partners
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Cee Compliance And Internal Firm Services ManagerVialto Partners Aug 2023 - PresentKatowice, Woj. Śląskie, Polska3 teams (32 employees):CEE Tax Compliance Team (13 employees),Graphic Design Team (9 employees).Secretarial Services (10 employees).
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Operations & Talent Acquisition Manager (Emea And Ssc)Vialto Partners Jan 2023 - Jul 2023Katowice, Woj. Śląskie, Polska2 Internal Firm Services teams: secretarial services & graphic design (18 employees).Talent Acquisition:Investigate and determine employee needs,Develop a sustainable talent acquisition and hiring plans and strategies,Design, plan and execute employer branding activities,Source and find candidates qualified for open positions,Perform analysis of hiring needs and provide employee hiring forecast,Reviews employment applications and background check reports,Find bottlenecks in the recruiting process,Attend career and college fairs, and similar events,Create and present KPI reports,Provide recruitment guidance and advice to senior Stakeholders,Support recruiters by preparing offer packages, detailing compensation, benefits and other pertinent details.Establish and maintain strong relationships with internal teams, candidates, new hires, recruiters and hiring managers,Manage day-to-day TA operations for an allocated group of countries (e.g., offer management, offers and onboarding),Accurate reporting and tracking of new hire information at all stages of the recruitment process.
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Operations Manager & Recruitment CoordinatorVialto Partners Jul 2022 - Dec 2022Katowice, Woj. Śląskie, Polska5 teams (95 employees): 4 immigration teams,1 secretarial services & graphic design team.Additional responsibilities:Cooperation with External Recruitment Agency, supervision of the recruitment processCooperation with Immigration team & Recruitment Agency regarding non-EU employees (confirming start dates, checking if documents should be renewed)Drafting and sending offer lettersDrafting employment contractsCommunication with Candidates, meeting for contract signing & other documents (medical care, life insurance, statements of earning, job confirmation, other certificates)Preparing referrals for medical checks - drafting, signing, sending
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Operations Assistant ManagerVialto Partners Apr 2022 - Jun 2022Katowice, Woj. Śląskie, Polska4 teams (53 employees): 3 immigration teams,1 secretarial services & documents production team.Recruitment coordination:Cooperation with External Recruitment Agency, supervision of the recruitment processCooperation with Immigration team & Recruitment Agency regarding non-EU employees (confirming start dates, checking if documents should be renewed)Drafting and sending offer lettersDrafting employment contractsCommunication with Candidates, meeting for contract signing & other documents (medical care, life insurance, statements of earning, job confirmation, other certificates)Preparing referrals for medical checks - drafting, signing, sending
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Operations Assistant Manager | Senior Supervisor | Group LeaderPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Nov 2019 - Apr 2022Katowice, Woj. Śląskie, Polska6 teams, 93 team members. Recruitment Coordination for Personal Tax Line of serviceGroup Leader, Operations Assistant Manager - 10.2020-04.2022Group Leader, Senior Supervisor - 11.2019 - 09.2020First line of contact for the Client within offered services in terms of strategic mattersShaping the relation with the client by means of indentifying client's needs and managing their expectationsProviding support to subordinated employees in scope of actions carried out by them in scope of employees' motivationUpdating establishment plans for a given financial year and offering changes in organizational structureSetting objectives to subordinate teams and immediate subordinates based on company's strategy and clients' expectationsOngoing monitoring and analysis of operating results and other indicators for the subordinate group, drawing conclusions and undertaking appropriate actionsMonitoring of initiatives concerning process improvement (e.g. Lean, Kaizen, etc.)Creation of monthly budgetary assumptions and their updatingEvaluation of qualitative problems reported by subordinates -
Senior Supervisor | Global Coordination Team Leader | Backup Group LeaderPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Oct 2018 - Oct 2019Katowice1 team, 15 team members (Team Leader)4 teams, 60 team members (BackUp Group Leader)Preparing source materials for the needs of meeting with a Client and participation in meetings with the ClientProviding support to subordinated employees in scope of actions carried out by them in scope of employees' motivationProviding subordinate employees with feedback concerning their progress in implementation of desired objectives and possible necessity to correct specific actionsRunning job interviews with candidates and approving candidates to work on the process
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Supervisor | Global Coordination Team LeaderPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Feb 2018 - Sep 2018Katowice, Woj. Śląskie, Polska1 team, 15 team membersAllocation of additional duties to particular team members, in a way enabling development of their competences according to arrangements reached during coaching sessions and meetings realised within the Performance Management processManaging the flow of requests with budgetary assumptions and competences in subordiante teamCo-creating review processes in particular areas
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Supervisor | Backup Team LeaderPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Oct 2017 - Jan 2018Katowice, Woj. Śląskie, Polska1 team, 15 team membersAllocation of additional duties to particular team members, in a way enabling development of their competences according to arrangements reached during coaching sessions and meetings implemented within the Performance Management processParticipation in the RCA (Root Cause Analysis) Process and implementaton of undertaken decision
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Senior Process Specialist | Backup Team LeaderPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Feb 2017 - Sep 2017Katowice, Woj. Śląskie, Polska1 team, 15 team membersOn-going monitoring and analysing of operational results, drawing conclusions and undertaking proper actionsCommunication with the Client regarding request executionIdentification of process gaps or essential changes to realised processes and reporting them to Process Champion/supervisorVerification of correctness in scope of requests delivered by other employees
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Senior Process Specialist | Client CoordinatorPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Oct 2016 - Jan 2017Katowice, Woj. Śląskie, PolskaDaily Client mailbox management and daily contact with internal and external clientsEnsuring of the highest quality of work, standards and proceduresExpert and administrative support for less experienced employees
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Process SpecialistPricewaterhousecoopers - Service Delivery Center (Pwc Sdc) Feb 2015 - Sep 2016Katowice, PolandAdministrative and logistics control of tax, immigration, social security processes, preparation of process documentationManaging of requested services in terms of global mobility activitiesDrafting visa and other immigration application on a government websites
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Pracownik Obsługi Kina & BiuraHelios S.A. Jul 2012 - Feb 2015Sosnowiec, Woj. Śląskie, PolskaAttending marketing meetings and undertaking marketing activities Networking with local industry, local communities, educational organisations, relevant bodies and the public Keeping in touch with theatre managers and producers in order to stay up to date with developments and new productionsMaximising audiences for films and other events through marketing the cinema within given resources including increasing membership sales and email list numbers and using printed material to its best advantageReporting relevant information to Head Office
Tomasz Kozłowski Skills
Tomasz Kozłowski Education Details
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English Philology - English For Specific Purposes -
English Philology - Business English
Frequently Asked Questions about Tomasz Kozłowski
What company does Tomasz Kozłowski work for?
Tomasz Kozłowski works for Vialto Partners
What is Tomasz Kozłowski's role at the current company?
Tomasz Kozłowski's current role is CEE Compliance and Internal Firm Services Manager | Global Mobility | Talent Acquisition.
What schools did Tomasz Kozłowski attend?
Tomasz Kozłowski attended Uniwersytet Śląski W Katowicach, Uniwersytet Śląski W Katowicach.
What skills is Tomasz Kozłowski known for?
Tomasz Kozłowski has skills like Księgowość, Microsoft Office, Zarządzanie Zmianą, Zarządzanie Projektem, Zarządzanie, Microsoft Excel, Badania, Obsługa Klienta, Zarządzanie Zespołem, Strategia Biznesowa.
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Tomasz Kozlowski
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