BancassuranceResponsible for mortgage insurance products:- life (PPI)- real estate- financial ("POMOSTOWE","NISKIEGO WKŁADU WŁASNEGO")

- supporting Telesales Director and other management staff by preparing anlaysis, recommendations, helpful tools on regular basis and ad hoc- implemented new telesales processes in cooperation with internal and external partners- optimized and developed currently running remote sales processes- SPOC for remote telesales- managed a team of several highly skilled professionalists

- optimizing and developing telesales processes- cooperation with different functions to implement changes in remote proceses- unification of different telesales procedures (due to M&A of Meritum & BPH)- supported a start-up project in choosing dialing system- managing a team of several highly skilled professionalists

Main responsibilities were:- optimizing and developing telesales processes- capacity analysis- dialer campaigns optimization to achieve best performance (volume vs. avail times vs. RPC)- providing reports (volume, processes)- compiling recommendations for remote sales

For 13 years I have been responsible for several areas including (listed from the latest):- Operastions Division Cost and Budget ManagerI managed highly qualified specialists; I was responsible for operational costs optimization, managing the budget for Operations Division and cost planning functions for entire Bank (Administration, Real Estate), designing and implementation of tools and cost models in Operations Division, approving cost analysis, preparing financial analysis for… Show more For 13 years I have been responsible for several areas including (listed from the latest):- Operastions Division Cost and Budget ManagerI managed highly qualified specialists; I was responsible for operational costs optimization, managing the budget for Operations Division and cost planning functions for entire Bank (Administration, Real Estate), designing and implementation of tools and cost models in Operations Division, approving cost analysis, preparing financial analysis for processes (mainly based on TDABC), managing the outsourcing of telemarketing processes- Capacity Planning Managerhead count optimization in Operations Division, coordinated of planning and execution of head count budget, designed volume forecasts for processes in Operations Division- Pricing Manager I was responsible for entire Auto Loans line; managed profitability of the whole Auto Loans line (new volume and portfolio) by preparation and execution of pricing strategy, ongoing results monitoring, CV optimization of new volume and portfolio, leading projects and initiatives, building profitability analysis and models Show less