Contact Center Specialist
CurrentCoolPeople is international provider of IT resources and related sourcing services helping our clients to access new talent, optimize resource utilization, (de)mobilize project teams and balance resource gaps. For over 8 years we have been a strategic partner to the largest local and international corporations. We manage a portfolio of 100.000+ IT professionals from more than 15 European countries.CoolPeople’s success is based on a unique sourcing platform – an information system that manages up-to-date profiles of all IT professionals in a structured form. The database is kept up to date by our own contact centre. The contact centre regularly checks the current availability, preferences, terms and other necessary information of IT professionals.Our sourcing platform makes us very quick, efficient and reliable. Our clients appreciate our great price/performance ratio. The prices of the IT professionals we can offer are regularly rated as the lowest on the market. This is documented by our long-term 100% success rate in our clients’ searches for strategic suppliers of IT capacities.CoolPeople unique offering is based on a specific talent pool available in the EU freelancers‘ community:- Proven, experienced and self-managed resources- Flexible, quickly available, ready to work onsite- Hard to be found and hired/employed by clients and traditional staff augmentation providersFacts & Figures:- Founded in 2005- Locally operates in Poland, Czech, Slovakia, Hungary and Germany- Based on IT freelancers sourcing and community model- Delivered over 250.000 mds to 150+ clients- 50.000+ IT freelancers CEE community in pool- Supported by proprietary sourcing platform and call center
