Tomasz Ramus Email & Phone Number

Havant, Gb

Petersfield, Anglia, Wielka Brytania

- Ownership of the entire development process, from market and user research, idea validation, design, requirement definition and product ownership until execution.- Innovation I introduced to the Salesforce ecosystem not only accelerates job completion for users by 841x, but above all enables to complete previously impossible tasks with fully automated user flow and seamless user experience.- Engaging in thorough market requirements research, utilizing data analysis techniques to derive strategic insights.- Conceptualizing and ideating innovative product features that align with customer needs and market trends.- Leading a meticulous feature design and planning, ensuring a robust framework for product enhancement.- Conducting cross-competition market research and analysis, fostering a deep understanding of the competitive landscape to maintain our competitive edge.- Spearheading interviews with our expert base, setting development priorities to guide our team's focus towards areas of utmost importance.- Providing seamless support to the CTO and VP of Product, assisting in the orchestration of day-to-day department operations while contributing to strategic decision-making processes.

Petersfield, Anglia, Wielka Brytania

- Taking the initiative in operationalizing customer success, consistently striving to exceed customer expectations and drive product value.- Streamlining customer service operations with an organized structure, directly reporting to the VP of Product Management to ensure alignment of goals and strategies.- Diligently investigating and amassing information to bolster customer support initiatives, troubleshoot issues and fix bugs to maintain the highest product quality.- Proactively monitoring database, Lambda processes, and the backend operations of the Elements app, safeguarding system stability and performance.- Actively liaising with key stakeholders and divisions to foster a collaborative environment, thus ensuring optimal outcomes for product development.- Executing Business Acceptance Testing and routinely assessing functionality performance to ensure smooth and efficient operations.- Analyzing and troubleshooting issues related to Salesforce and Elements synchronization, swiftly identifying and rectifying potential disruptions.- Managing the onboarding and offboarding processes for staff, directly reporting to the CTO to maintain efficient team dynamics.- Overseeing administration for Google Workspace, AWS, MongoDB, Atlassian, and Sentry, providing reliable support and maintenance, and reporting directly to the CTO to ensure alignment with organizational strategy.

Fareham, Anglia, Wielka Brytania

- Delivering robust support through our ticketing system, over the phone, and in-person, ensuring all customer concerns are promptly addressed.- Providing comprehensive 1st and 2nd line support services, harnessing technical expertise to solve diverse range of issues.- Actively monitoring network services and servers, ensuring optimal performance and uptime.- Facilitating productive relationships with 3rd party suppliers and contractors, managing all communication and collaboration efficiently.- Offering proficient technical support for desktop software and hardware technology, leveraging deep knowledge to ensure smooth operations.- Performing router and switch configuration in LAN/WAN environments, maintaining seamless connectivity across networks.- Ensuring ISP WiFi devices' firmware stays up-to-date in LAN/WAN environments, thus safeguarding against potential cyber threats and performance issues.- Escalating complex issues to the 3rd line team, guaranteeing timely and effective resolution of challenging scenarios.- Being well-versed in connectivity, hardware components, and data center infrastructure, enabling a holistic approach to problem-solving.- Tasked with securely signing in customers to the data center, adhering to stringent security protocols to protect sensitive data.- Proactively conducting due diligence on redundancy systems and maintaining meticulous documentation, aiding in risk mitigation and system stability.

Dorking, Surrey, Wielka Brytania

- Ensuring the implementation of a first-in, first-out food rotation system and verifying all food products are properly dated and organized, thereby upholding the highest standards of quality assurance.- Overseeing and methodically organizing kitchen stock and ingredients, enabling efficient workflow and preventing potential shortages.- Maintaining adequately stocked cooking stations, with a special focus on readiness before and during prime operation hours.- Managing food and product ordering through meticulous record-keeping, aimed at minimizing waste. Furthermore, leveraging existing systems to improve waste reduction and effectively manage budgetary constraints.- Collaborating with the head chef to sustain kitchen organization, staff competence, and to identify and seize training opportunities.- Ensuring that all food storage units meet established standards and are consistently well-managed, contributing to food safety and hygiene.- Assisting the head chef with menu creation, infusing creativity while aligning with restaurant's culinary vision.- Coordinating with the restaurant management team on supply ordering, budgeting, kitchen efficiency, and staffing matters, thereby driving overall operational effectiveness.- Taking charge of hiring and training new kitchen employees, ensuring they adhere to the restaurant and kitchen standards and maintaining a high-performance team.

Godstone, Surrey, Wielka Brytania

- Streamlining food and product ordering processes through detailed record-keeping to minimize waste, while also working with existing systems to bolster waste reduction efforts and manage budgetary concerns.- Collaborating with the head chef to uphold kitchen organization, enhance staff capabilities, and identify potent training opportunities.- Overseeing and systematically organizing kitchen stock and ingredients to ensure optimal kitchen efficiency.- Ensuring cooking stations are consistently stocked, with a particular emphasis on readiness before and during prime operation hours.- Vigilantly verifying that all food storage units meet stringent standards and are consistently well-managed to maintain the highest level of food safety.- Taking the helm in hiring and training new kitchen employees, ensuring they uphold the restaurant and kitchen standards, and contribute to a high-performance team.- Implementing a first-in, first-out food rotation system and verifying all food products are properly dated and organized, a measure crucial for maintaining quality assurance.

Sonning

Reading, Zjednoczone Królestwo

London

- Tasked with ensuring the day-to-day operational capabilities of the shop, upholding a consistent level of service excellence.- Preparing customer-provided pictures for printing using Adobe Photoshop, demonstrating meticulous attention to detail and aesthetic sensitivity.- Handling sales and engaging in price negotiations, leveraging excellent communication and persuasion skills to secure beneficial agreements.- Overseeing the ordering of frames, canvases, and printing utilities, ensuring adequate supply to meet customer demand and maintain smooth operations.

Kraków, Woj. Małopolskie, Polska

- Advising customers on first-line helpdesk, solProviding expert advice to customers through first-line helpdesk, proficiently solving problems via email and/or telephone calls, offering prompt and effective solutions.- Achieving computer system objectives by diligently gathering pertinent data, identifying and evaluating options, and recommending an optimal course of action.- Upholding client confidence and protecting operations by maintaining the utmost confidentiality of information.- Sustaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.- Contributing to the collective team effort by accomplishing related results as needed, reinforcing a collaborative and efficient work environment.ving problems via email and/or telephone calls- Achieving computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.- Maintaining client confidence and protecting operations by keeping information confidential.- Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Contributing to team effort by accomplishing related results as needed.

Kraków, Woj. Małopolskie, Polska

- Ensuring successful completion of all daily operations while assisting the Managing Director in executing daily duties, providing steadfast support and promoting operational efficiency.- Addressing customer requests proficiently via email or telephone, offering prompt responses and superior customer service.- Providing robust IT support for the branch, including the installation and updating of software and hardware, ensuring technological reliability.- Regularly reporting to Executives and Stakeholders, maintaining transparency and fostering strategic decision-making through comprehensive updates and reports.