- Providing an excellent experience on calls with travelers to drive customer loyalty and referrals- Consistently communicate and build relationships with all of the clients and passengers.- Understand customer needs and requirements.- Provide suggestions, prices, and book clients on domestic and international rail packages.- Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.- Participate in weekly team training plus one-on-one coaching.- Advise travel agents and clients concerning sales, specials and promotions.

● Processing sales ● Compiling quotes ● Ordering spare parts for power tools as well as ordering tools that are not in stock ● Helping customers to choose the right product ● Demonstrating to customers how some of the tools work ● Ensuring stock levels are well maintained

● Determining clients' needs and suggesting suitable travel packages ● Organizing travels from beginning to end, including tickets, accommodation and transportation ● Supplying travelers with pertinent information and useful travel/holiday materials ● Collect deposits and balances ● Handle unforeseen problems and complaints and determine eligibility for money returns ● Create and update electronic records of clients ● Reach the revenue and profit targets

● Processing sales ● Compiling quotes ● Ordering spare parts for power tools as well as ordering tools that are not in stock ● Helping customers to choose the right product ● Demonstrating to customers how some of the tools work ● Ensuring stock levels are well maintained

• Supervising daily operation of the office including liaising with different departments within the company and external companies/government bodies• Supervising 24 members of staff in their assigned job roles• Organizing budgets and financial reports• Preparing agendas, arranging and taking part at management meetings• Maintaining and recording maintenance of computers and other office equipment as well as assisting members of staff with their IT queries• Taking referrals from colleagues• Training new members of staff and running training sessions for existing staff members• Dealing with complaints from customers• Supervising the balancing of the safe and any card transactions• Co-designing staff rosters, dealing with holiday requests, undertaking back-to-work interviews following staff sickness leave, organising shift coverage etc. • Ordering change and managing stock levels for the office

·Selling tickets on the day of travel and in advance·Resolving problems with online or telesales bookings·Assisting with booking local ferries·Dealing and helping customers with late or cancelled trains

·Preparation and running of banquets·Liaising with suppliers and banquets organisers·Daily running of the café including preparation of drinks, snacks and meals for customers·Requesting stock·General managerial responsibilities, including dealing with hostile and difficult customers as well as handling money and making decisions under pressure