Tomasz Rogula Email & Phone Number

Dublin, County Dublin, Ireland

Dublin

Dublin, Ireland

Dublin, Ireland

-Experience in dealing with complex queries, high volumes of calls and complaints. -Logging tickets using call center application - Remedy-Resolving general issues with MS Windows XP-Resolving general issues with Lotus Notes and AIB specific applications

Leixlip

-Providing 2nd Level Support to End Users that require more technical troubleshooting-Performing root cause analysis and put in place permanent solutions for in scope products-Providing remote desktop support to end users-Direct users to correct resolver groups for appropriate issues-Supporting Blackberry requests outside of first level issues-Processing hardware and warranty issues-Assisting with more technical service requests-Performing in depth analysis of in scope issues with no known resolution-Providing support and training with first level agents-Helping in the creation of new processes and documents-Dealing with direct calls from onsite engineers-Working with coaches to improve first level troubleshooting

Leixlip

-backup coach/backup trainer/1st and 2nd level supportDuties: IT support• Resolving general issues with MS Windows XP and MS Windows 7• Resolving basic network issues• ResolvingMS Outlook issues – repair PST and OST files, recreating users profiles, resolving Vault issues• IBM MAINFRAME password reset process• Resolving issues with Blackberry Smartphones and enterprise activation process (using Blackberry Enterprise Server)• Remote access to users computers for maintenance (in Citrix using SCCM remote tool and Remote Assistance)• Resolving VPN and PPTP issues• Printers installation• Creating new accounts and groups in Active Directory• Users migration between domains process• Creating new mailboxes in MS Exchange 2007 server• Software installation• Logging tickets in the HP helpdesk applications – SM9.21 and OVSC• Providing training for new starters

Duties: Data technician• Cabling and termination of the following types of cables: UTP Cat 5e, 6, 6a; FTP Cat 5e, 6; multicore and also different types of COAXIAL cables• Testing and certification of installations• Installation, commissioning and testing of various Lucent and Alcatel hardware (PSAX 3200 and 4500, ESS 7450, SR 7750, SR 7710; ISAM 7330, ISAM 7302)• Complete installations of wireless for BTOpenzone – cabling, installation of CISCO equipment (AP 1100, AP 1200, LAP 1100, CISCO 3560&2950 switches and CISCO routers), configuring and testing for coverage and stability