• Technical assistance over the phone or email,• Performing remote troubleshooting through diagnostic techniques and pertinent questions,• Determining the best solution based on the issue and details provided by customers,• Configuration, set up, maintenance of computer systems, servers, hardware, and software,• Provide accurate information on IT products or services,• Record events and problems and their resolution in logs,• Follow-up and update customer status and information,• Pass on any feedback or suggestions by customers to the appropriate internal team,• Identify and suggest possible improvements on procedures,• Monitor and Secure IT environment of Company,

• Performed troubleshoot through diagnostic techniques and pertinent question of PC Systems, Phone Lines (analog and digital), VPN, Network Connectivity, Servers, peripherals and mobile devices incorporate office of 50users,• Set up Servers, Workstations with necessary peripheral devices (routers, printers, etc.),• Create and maintain user accounts in Active Directory, SAMBA - file share Linux, POSTFIX - MailServer Linux, APACHE - Website server Linux, ProFTPD Server Linux,• Maintaining backup archives and records,• Migrate organization from Windows XP to Windows 7/Windows 10 and MS Office 2003 to MSOffice 2010/MS Office 2013,• Rollout new software and upgrades through manual installations across the organization withinsingle weekend deadlines,• Trained and supported end-users with software, hardware and network standards and useprocesses,• Controlled and managed server room, wireless network, server infrastructure, audiovisualequipment, laptops, and video conferencing equipment,• Set up Wireless Bridges to remote locations of Company, Monitor and Maintain,• Install IP Cameras, CCTV, Network Cabling, Access Control,• Configure and Maintain Hotspot Service on Mikrotik Solution,• Develop new strategies