Scope and achievements:Contracting graphics design services for card games and marketing promotional materials.Major achievements:• Blue GDPR game design: https://www.synchromind.eu/product-page/gdpr-deck-of-cards-eu-blue-english-version• Blue Monday campaign flyer https://www.linkedin.com/feed/update/urn:li:activity:6608356186012045312 • Customised Beer mat https://www.linkedin.com/feed/update/urn:li:activity:6625077318878535680Job Responsibilities: • I like to play with graphics design, and I have made the outlook for the blue GDPR decks of cardsTechnical Environment: • Adobe Photoshop

Scope and achievements:Technical customer support specialist for an ad exchange and ad serving company.Major achievements:• In the first 6 months, together with a colleague of mine and my manager we reduce the tickets backlog from 600 tickets to 10 tickets.• Managed an average of 10-15 technical tickets per day within our ad serving/ad exchange platform • Setup customer and internal wiki repositoryJob Responsibilities: • Managed first- and second-line responsibilities for technical customer support of our ad server/ad exchange platforms.• Account management for some of our main customers which involved periodical momthly meetings, setting and tracking of KPIs• Platform health monitoring and incidents management• QA responsibilities especially for testing our IoS and Android SDK implementations.• Reporting responsibilities especially for KPIs but also for yield managementTechnical Environment: • Linux & Windows, PHP, PostgreSQL, Python (data science), C#.NET, MS SQL Server, Swift, Android SDK, Unit & regression testing for mobile apps