Quality Improvement Manager w BNP Paribas Bank Polska- Leading of improvements (Actions for Continuous Improvement based on Lean and Six Sigma) to maximize efficiency, reduce significant wastes and cost in enhanced processes- Auditing and analyzing process & data: ‘As is’ and ‘To be’ states analysis, workshops to proces owner an manager, wastes analysis, GEMBA walks, data collecting, 5 Why, gap/impact/root cause analysis, brainstorming & design thinking- Making recommendations of analysis outcome: preparing presentations, reporting to management- Delivering business & functional requirements for new application implementation or modifications of ITSM system- Documenting process: designing E2E process flows, setting up the process performance indicators, and developing manuals for process actors- Implementing process changes: issuing internal regulations, and introducing the indicators into workflow systems- Monitoring process quality – validation of process performance indicators (Lead Time, Cycle Time, Waiting Time, Value Added Time, Complete & Accurate, Yes Ratio, KPIs, SLA etc.)- Cooperates with IT Risk Management- Analyzing process performance deviations and introducing corrective actions- An author of “Process Improvement System”- Software Engineering and Operations Management in procesess

• Run working group meetings, track actions and facilitate issue resolution with senior stakeholders• Support stakeholders to escalate any critical issues with deliverables and facilitate meetings to resolve impediments and issues• Co-ordinate responses to internal and regulatory requests, ensuring progress against plans is clearly communicated and issues are articulated well• Partner with Technology and Operations teams to identify the impacted products, systems and processes and be a subject matter expert in helping to identify and drive solutions• Ensure detailed remediation plans are in place to address impacted products, systems and processes• Design and document approach / requirements to ensure that risks are adequately managed, and the business remains compliant with internal policy and external regulations, where applicable• Coordinate testing with users and teams, where relevant• Manage internal communications to different stakeholder groups to ensure they are kept up to date with relevant developments and project milestones• Experience in regulatory change and complex front-to-back projects• Work in a cross-functional team spread across multiple Devops with multiple location• An analytical thinker with capable of identifying and interpreting a wide range of issues, and a ‘big picture’ understanding of architectureCoordinates and supports the implementation of the concept of Fundamental Monitoring Points (FMP) at the Bank, and cooperates with units responsible for operational controls performed at the Bank

- change management process planning, execution and improvement.- gathering requirements, testing and work under development of new Service Now Platform for change management. Providing guidance, support and training for Service Now Platform users- active participation as Release Manager/Coordinator- planning and executing BreakFix for entire IT- comprehensive support for various stakeholders and customers- key partner in process of identifying Changes inflicting Problem in collaboration with Problem and Incident Management- preparing and managing Freeze Communication Process for entire company- active participation and triggering improvements in various aspects of change management process- Teamwork with Project Manager and business participant

The implementation of the problem management process to Problem SolvingThe improvement of the change management process.- change management process design, delivery, and audit readiness- comprehensive cooperation with customers. Improving day to day process performance and quality.- providing regular status updates and reporting to all parties involved in process. Ensuring full transparency and best possible alignment of resources for change execution- participating in Change Management service transition and knowledge transfer to entity- censuring change management tool has all required functionalities and process flow- identification of critical risks within the project in time and pro-actively suggestingsolution to resolve the issue- resolving problems between internal competencies- applying practical Knowledge of Information Technology Infrastructure Library (ITIL)framework, with focus on Change Management- client education and enforcing compliance to policies, procedures and project

The implementation of the change management process.- executing change management process across entity and Finish customers- reviewing and monitoring changes in the tool- scheduling and leading CABs (Change Advisory Board) Meetings- participating in audits and delivering data in timely manner- analytics in relationship of services

Project Manager under the IT activity. I closely cooperate with the Business Line Project Coordinator of the Project Management Department within the framework of ongoing projects. I verifie the possibility of using the existing application functionality in terms of new applications. I cooperate with the bank's units in the field of new projects, services, products, presenting the dependencies between applications and the consequences of introducing changes. Maintains relationships with application vendors. Provides coordination of the preparation and implementation of application changes. I recognize the current offer of new functional modules and tracks system development plans. I give opinion and coordinates opinions on offers. Organizes meetings and system presentations. I participate in the implementation of new IT tools influencing the efficiency of operationsbanking system.I manage the IT project portfolio :Expansion of the internet banking functional and hardware platform with DR test.Extend eficient costly SOA(MQ) bus for all client, server user with DR test.Migrating of the Internet Banking System from Dominet BankMigrating of the payment card service model from Dominet BankAdaptation to the new AML Act Dealing platform Diogene.Counteracting money laundering in the merged BankReorganization of departmental processes (tablets with e-singnature)Cross-border and domestic Target Balancing (Cash concentration)Development of the balance concentration serviceImplementation of PIR application Direct Debit adjustment Connection ConnexisCash Collection - introduction of a common service for joined entitiesSwitching off the EB2000 system

Managing a group of employees dealing with the administration of banking applications in the area of ​​customer service - electronic banking, internet banking, cashier system, etc.Administers the BPMN system with Business Process and Business Process Improvement

Independent administration of banking applications, databases, ensuring the proper operation of systemsPerforms business analysis

A person responsible for the proper functioning of internet banking systems, their administration and management.

A person responsible for the proper functioning of electronic banking systems, their administration and management.