Tomasz Kowal Email & Phone Number

Dedicated Technical Support agent with two years of experience providing exceptional customer service and technical assistance as a tier 1 agent via phone, chat and email. Proficient in troubleshooting, diagnosing, and resolving software and hardware issues. Proficient in creating detailed tickets and reports.Demonstrated ability to communicate effectively with users and agents, ensuring timely resolution of problems. Skilled in working in fast-paced environments, adapting to new situations and challenges, organized and consistent at meeting company goals and efficient at managing multiple tasks. Additional seven months of experience as tier 2 agent collaborating with cross-functional teams to identify and resolve technical issues. Training, and development of other agents, ensuring all security measures and SLAs are followed. Creation of new accounts, mailboxes, distribution lists and resolution of many other tier 2 tasks.

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  Cork Institute Of Technology

  Computer Programming