Key Account Manager
Current💼 Key Responsibilities🔹Manage a portfolio of key customers, ensuring quality service and tailoring logistics solutions to meet individual business needs.🔹Coordinate transportation and logistics processes for import and export shipments (sea, rail, air), ensuring timeliness and cost optimization.🔹Develop and implement customer relationship management strategies, including identifying new opportunities for cooperation and solving current problems.🔹Build and develop the import department.📊 Achievements✅ Increased customer satisfaction through the implementation of dedicated operational solutions, resulting in increased retention of existing customers and new customers✅ Achieved 10% revenue growth from key customers through effective negotiation and adaptation of offerings to changing market needs.✅ Reduced operating costs by 3% by optimizing logistics processes and applying innovative solutions.✅ Increased customer portfolio by 28%. ✅ Optimizing the customer communication process and increasing customer engagement.🛠️ Additional activities✔️ Work closely with operations and sales departments to maximize efficiency of operations and maintain high levels of customer satisfaction.✔️ Analyze the market and look for innovations that could support customer growth and build long-term business relationships.