Tomasz Kosno

Tomasz Kosno Email and Phone Number

Strategic Director at Multi Channel @
Tomasz Kosno's Location
Warsaw, Mazowieckie, Poland, Poland
Tomasz Kosno's Contact Details

Tomasz Kosno work email

Tomasz Kosno personal email

n/a
About Tomasz Kosno

• experience, and knowledge of Internet Marketing from strategic and operational perspective• practical experience in implementing and coordinating multichannel strategies and projects • experience in monitoring/tracking of digital activities and strong knowledge of SEO & Analytics• practical experience in managing cooperation with media houses, agencies and stakeholders• experience in working with digital tools like: Campaign Manager, Google Ads, Google Marketing Platform, Google Analytics, and others• implementation and development of e-commerce platforms • establishment and implementation of CRM systems including integrated Contact Center • management of considerable sales, customer care and e-commerce teams• standardization and optimization of business processes for e-commerce, telesales and customer care activities

Tomasz Kosno's Current Company Details
Multi Channel Sp. z o.o.

Multi Channel Sp. Z O.O.

Strategic Director at Multi Channel
Tomasz Kosno Work Experience Details
  • Multi Channel Sp. Z O.O.
    Strategic Director
    Multi Channel Sp. Z O.O. 2009 - Present
    Warsaw Area, Poland
    Multi Channel is the Interactive Marketing Agency rendering wide range of services from the Internet Marketing area. Multi Channel specializes in: social media, search marketing, web development and e-commerce projects .• Design of complex Internet presence and activities strategy for companies and brands• Selection of ta wide range of Internet tools and communication channels most appropriate and effective for customer business• Internet projects management such as: social media campaigns, search marketing campaigns, web services implementation and development of customers of various trades and markets.• Profound knowledge of up to date technics with the use Internet in most effective and profitable way as well as future trends and market forecasts.
  • Hewlett-Packard
    Teleweb / Inside Sales Manager/ Direct Sales Manager
    Hewlett-Packard 2004 - 2009
    Warsaw Area, Poland
    • Implementation and development new channels of interaction with customers as well as increase the share of e-commerce business in total country sales• Management of Inside Sales group based on in-house Inside Sales /Telesales Center model • Working out, implementation and development the performance management processes focused on results, alignment and accountability• Implementation of new sales/telesales techniques including cross selling, up- selling as well as business planning and lead, opportunity management process • Project management• Work in specific environment of the international corporations
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  • Hewlett-Packard
    E-Sales Manager
    Hewlett-Packard 2002 - 2004
    Warsaw Area, Poland
    • Implementation and development of e-commerce platforms • Deployment of e-shop as a transactional B2B platform• Creation and deployment of strategy for e-commerce activities at HP• Knowledge of e-commerce business particularly and Internet sales management• Management of vendor relationships and SLAs• Management of Call Center Agents trainings and development needs• Definition of processes, metrics to support Telesales and internet sales design
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  • Compaq Computer
    Business Process Executive
    Compaq Computer 2000 - 2002
    Warsaw Area, Poland
    • Establishment and maintenance of Business Processes being the core of integrated Contact Center made of sales, marketing and customer service teams• Project Management of implementation of e-commerce platform as well as designing the project from the functional and processes perspective• Ensuring the proper cooperation between integrated Contact Center and other Departments to engage and optimize sales force and processes ( particularly in SMB market)• Optimization of Business Processes particularly applied to Sales and Customer Service activities (based on modern tools like Call Center system and CRM application)• Ensuring the quality of all business process documentation and defined procedures.
  • Contactpoint Sp Z O.O.
    Call Center Supervisor
    Contactpoint Sp Z O.O. 1998 - 2000
    Warsaw Area, Poland
    • Organization of work in big Call Center• Supervision and co-ordinating of considerable team ( 70 – 100 agents) in telemarketing projects• Management of recruitment process• Establishment and implementation of motivation systems• Ensuring the improvement of customer satisfaction and the best customer care and services establishing appropriate KPI’s
  • Financial Services Sp. Z O.O.
    Customer Service Specialist
    Financial Services Sp. Z O.O. 1997 - 1998
    Warsaw Area, Poland
    • Active sales via phone. Services among other for Canal+, Rider’s Digest, TV Shop• Service fulfilment and mailing activities for fulfilment houses• Negotiating with customers terms and conditions• Account management, up-selling, cross selling

Tomasz Kosno Skills

Social Media Marketing Customer Relations Online Marketing Lead Generation E Commerce Telemarketing Customer Service Call Center Sales Management Business Management Account Management New Business Development Channel Management Sales Support Strategic Planning Negotiation Team Management Direct Sales Business Intelligence Operations Management Solution Selling Program Management Marketing Strategy B2b Sales Process Business Strategy Process Improvement Team Building Team Leadership Email Marketing Seo Direct Marketing Digital Marketing Social Media Coaching Marketing Communications Strategy Development Business Planning Key Account Management Strategy Management Channel Partners Multi Channel Marketing

Tomasz Kosno Education Details

Frequently Asked Questions about Tomasz Kosno

What company does Tomasz Kosno work for?

Tomasz Kosno works for Multi Channel Sp. Z O.o.

What is Tomasz Kosno's role at the current company?

Tomasz Kosno's current role is Strategic Director at Multi Channel.

What is Tomasz Kosno's email address?

Tomasz Kosno's email address is to****@****nnel.pl

What schools did Tomasz Kosno attend?

Tomasz Kosno attended Oxford Brookes University, Akademia Leona Koźmińskiego, Wyższa Szkoła Zarządzania W Warszawie - The Polish Open University, Warsaw University Of Technology.

What skills is Tomasz Kosno known for?

Tomasz Kosno has skills like Social Media Marketing, Customer Relations, Online Marketing, Lead Generation, E Commerce, Telemarketing, Customer Service, Call Center, Sales Management, Business Management, Account Management, New Business Development.

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