Tomasz Kosno Email & Phone Number

Warsaw Area, Poland

Multi Channel is the Interactive Marketing Agency rendering wide range of services from the Internet Marketing area. Multi Channel specializes in: social media, search marketing, web development and e-commerce projects .• Design of complex Internet presence and activities strategy for companies and brands• Selection of ta wide range of Internet tools and communication channels most appropriate and effective for customer business• Internet projects management such as: social media campaigns, search marketing campaigns, web services implementation and development of customers of various trades and markets.• Profound knowledge of up to date technics with the use Internet in most effective and profitable way as well as future trends and market forecasts.

Warsaw Area, Poland

• Implementation and development new channels of interaction with customers as well as increase the share of e-commerce business in total country sales• Management of Inside Sales group based on in-house Inside Sales /Telesales Center model • Working out, implementation and development the performance management processes focused on results, alignment and accountability• Implementation of new sales/telesales techniques including cross selling, up- selling as well as business planning and lead, opportunity management process • Project management• Work in specific environment of the international corporations

Warsaw Area, Poland

• Implementation and development of e-commerce platforms • Deployment of e-shop as a transactional B2B platform• Creation and deployment of strategy for e-commerce activities at HP• Knowledge of e-commerce business particularly and Internet sales management• Management of vendor relationships and SLAs• Management of Call Center Agents trainings and development needs• Definition of processes, metrics to support Telesales and internet sales design

Warsaw Area, Poland

• Establishment and maintenance of Business Processes being the core of integrated Contact Center made of sales, marketing and customer service teams• Project Management of implementation of e-commerce platform as well as designing the project from the functional and processes perspective• Ensuring the proper cooperation between integrated Contact Center and other Departments to engage and optimize sales force and processes ( particularly in SMB market)• Optimization of Business Processes particularly applied to Sales and Customer Service activities (based on modern tools like Call Center system and CRM application)• Ensuring the quality of all business process documentation and defined procedures.

Warsaw Area, Poland

• Organization of work in big Call Center• Supervision and co-ordinating of considerable team ( 70 – 100 agents) in telemarketing projects• Management of recruitment process• Establishment and implementation of motivation systems• Ensuring the improvement of customer satisfaction and the best customer care and services establishing appropriate KPI’s

Warsaw Area, Poland

• Active sales via phone. Services among other for Canal+, Rider’s Digest, TV Shop• Service fulfilment and mailing activities for fulfilment houses• Negotiating with customers terms and conditions• Account management, up-selling, cross selling

Master Of Business Administration (Mba)

Postgraduate Studies, Internet Marketing

Master Of Business Administration (Mba)

Bachelor'S Degree, Marketing/Marketing Management, General