Lead Technical ConsultantCustom Process ImplementationITSM Process ImplementationNow Platform / Platform RuntimeScoped Application developmentSystem / Process architecture designDomain Separation / MSPTrainings

• Managing a team of Order Management Specialists for D-A-CH markets • New department start-up, developing and implementing of business procedures • Creating an order reporting system, which also provided an overview/comparison of entered orders for all supported countries (north-western Europe) • Monitoring of work effectiveness, operational coordinating of work in cooperation with the German office/manager • Dividing of workload and responsibility for clients/regions among team members • Reporting and creating statistics summarizing the team’s activity and effectiveness • Creating, alignment and implementing of procedures in agreement with local Country Managers • Constantly optimizing business processes and procedures, improving and enhancing systems / work tools in cooperation with central and local IT departments• Constantly communicating and working closely together with Production Planning, Logistics and Production departments to ensure efficient team-work, solve current issues and implement improvements• Supervising the handling of current clients’ orders, enquiries, notifications and reclamations• Improving and enhancing specialists’ competences (technical and soft-skill trainings, feedbacks) • Drafting and developing of knowledge as well as soft-skill trainings (computer skills, technical knowledge, communication effectiveness, customer relation management) • Presenting the company/printing facility as well as administrative and production processes during clients and guests visits • Administrative duties (managing the roster, vacations, integrational meetings…)

• Managing an ongoing software development project (organizational and business management)• Reporting to the steering committee regularly, creating analyses and reports • Analysing the risks involved with the project• Mediating between the client and the development team• Budget estimation and acquisition (e.g. for CRs), creating business presentations• Organizing and supervising works within the Community• Communicating with and gathering requirements from the given Communities / BUs• Participating in cyclical community status meetings• Participating in workshops with the client (requirements for specification)• Writing of technical documentation:o – System specification (SVM – Service Management Suite)o – User’s manual (SCADA)

• Managing the team’s operational and quality results• Leading weekly operational meetings, presentation and briefing regarding the results• Ensuring team efficiency, procedure adherence, customers’ satisfaction. Analysing results and KPIs, motivating team members • Planning and implementation of activities aiming at improving of the team’s KPI’s • Making analyses regarding the German market’s situation and reporting to senior management on progresses • Leading product trainings for employees • Developing a bonus system for employees (conceptual and technical implementation) • 01.2011 – leading a product training for a German department in Potsdam • 06.2010 – operational supervising of an external division in Szczecin • Since DEcember 2011 – responsible for the entire German market (managing a team of 30+ employees)