Tom Aufiero's Location
Chelmsford, Massachusetts, United States, United States
Tom Aufiero's Contact Details
Tom Aufiero work email
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Tom Aufiero personal email
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About Tom Aufiero
With my history of working with customers, growing relationships, and delivering value I have a track record of success. I am extremely versatile and hands-on with the flexibility to work both at a high level, explaining vision and concepts, and being able to dive down into the details about functionality or a problem. I can also work and/or manage all phases of the software development lifecycle (SDLC), as well as create and manage, timelines, estimates, and project plans.
Tom Aufiero Work Experience Details
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Director, Customer SuccessModo Labs Mar 2021 - PresentBoston, Massachusetts, UsModo is trusted by leading brands and universities to quickly create personalized workplace and campus mobile apps. Direct message me to learn how you can accelerate your mobile-first strategy with our easy to use no-code platform. -
Vp, Client ServicesAndovia (Formerly Magnan Technologies Llc) Jun 2014 - Sep 2020Woburn, Ma, UsAndovia is a customer-centric software company with a groundbreaking no-code platform.Responsible for the management and successfully delivery of all customer projects. Primary contact point for customers, in charge of managing and growing the accounts and relationships. Provided sales support in the form of giving demos, drafting sales contracts, and statements of work. -
Product Manager / Business AnalystMagnan Technologies Llc May 2009 - Jun 2014In this role I was part of the founding three person team developing a new No-Code development platform platform from conception to production. I collaborated on the design and direction of the platform ensuring it would fit the needs and capabilities of the end users. I documented the entire requirements package including user interface designs and workflows. I also filled the role of Quality Assurance Analyst, creating test plans and performing QA of all releasesAchievements:- Designed a creative approach to handling versioning within the platform- Designed a personal auto insurance claims fulfillment system that could be built using the new platform
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Principal ConsultantMagnan Technologies Llc Oct 2010 - Sep 2013Held full time positions on numerous client accounts. Conducted audits of operation procedures across multiple customers.
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Business AnalystIntervention Insights (Now Trapelo) Dec 2012 - Sep 2013Burlington, Massachusetts, UsWorking as a Principal Consultant for Magnan Technologies LLC:Intervention Insights (now Trapelo) had just relocated their operations from Grand Rapids, MI to Cambridge, MA and lost the majority of their employees in the move. I stepped in to the fill the void that opened in the product development area, specifically filling the roles of a Business Analyst, and Quality Assurance Analyst. For their core product, that was set to launch later in the year, I oversaw the remaining development while creating and executing the required test plans. I also worked with the internal stakeholders to gather the requirements for a rewrite of their existing content curation system. -
Quality Assurance ManagerSanovia Corporation Jul 2011 - May 2013UsWorking as a Principal Consultant for Magnan Technologies LLC:When first arriving in this position, I was tasked with helping Sanovia resolve some software instability and quality issues. Upon investigation I found this was due to their quality assurance process not being up to industry standards. I went on to develop and implement a strategy that comprised of three forms of testing (Functional, Scenario, and Smoke) and dedicated testing environments (Development, QA, UAT). The number of test cases was then increased from approximately 300, to over 30,000. I created and managed a team of three Quality Assurance Analysts that helped create, update and run the test cases. This resulted in a return to stability and satisfied customers. -
Business AnalystSilverlink Communications, Llc Nov 2011 - Nov 2011Working as a Principal Consultant for Magnan Technologies LLC:Functioning as a Business Analyst, worked with the business, and technical teams to develop, and agree upon an acceptable requirement format that could serve the interests of both groups. Once the format was agreed to, I created a project plan that allowed for all the requirements to be collected and reviewed, on schedule so there would be no delay to the start of the development process. I then simultaneously gathered requirements while managing Silverlink’s in-house, Subject Matter Experts to the plan. -
Pmo AnalystMass Health Oct 2010 - May 2011Working as a Principal Consultant for Magnan Technologies LLC:I took over as the fourth PMO Analyst on a struggling project for the State of Massachusetts' "Mass Health Medication Auto Adjudication system rewrite. My first task was assisting the Project Manager with restructuring the project into releases, redesigning the project methodologies and deliverables, and restructuring the project team. Once this work was complete I managed Business Analysts, Subject Matter Expects, and Quality Assurance teams to the plan. I enabled these team members to have a sense of accountability for missing dates, which was previously lacking. Together with the Project manager, we were able to get the project back on schedule, and delivered the first release according to scope, time, and budget.
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Business AnalystMedventive Inc. Nov 2007 - Apr 2009Gathered and document requirements from the CEO and external customers for new products, as well as existing product improvements. Was responsible for delivering new software products from conception to production by monitoring and coordinating the internal and offshore development and test teams. Conducted Project Management using Microsoft Project for various phases of new and existing product development, testing, and client implementations. Managed customer expectations while functioning as the primary contact for customers during development and implementation. Developed and conducted user acceptance testing (UAT) both internally and with customers for final acceptance.
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Business AnalystAgencyport Software May 2006 - Nov 2007Analyzed, defined, and documented business and functional requirements for Property and Casualty Insurance software development projects. Conducted requirement gathering sessions with business and technical team members as well as the customer. Acted as a liaison between business clients and developers throughout projects. Developed and modify XML files to create screen prototypes as well as train new employees on their features and functionality. Develop and executed comprehensive test plans based on business requirements and design specifications. Performed exploratory, functional, regression, and smoke testing. both manually and through the uses of scripts. Helped with Agencyport’s analysis and selection of the automated testing tool WATIR (Web Application Testing in Ruby), and provided training to other Analysts.
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Business AnalystState Street Global Advisors (Ssga) Jan 2005 - Apr 2006Boston, Massachusetts, UsOne of three business analyst team members focused on Infrastructure Delivery Services projects to create or improve IT processes. Responsibilities included, analyzing current state, documenting failure points, and developing recommendations around the support of BlackBerry’s, Reporting Standards, Service Level Agreements, and Standard Operating Procedures. -
Program ManagerMicrosoft Jan 2004 - Jun 2004Redmond, Washington, UsOversaw the pilot phase of a new Microsoft Exchange feature and rolled it out to the Puget Sound Campus. After the local rollout was complete, designed a plan to implement this feature to Microsoft sites across the country as well as the world -
Help Desk OperatorBoston Beer Company Jan 2003 - Jun 2003Boston, Massachusetts, UsAs a member of a two person team, provided technical support for the 400 employees, 50% of which were sales representatives in the field.
Tom Aufiero Skills
Business Analysis
Requirements Analysis
Program Management
Software Development Life Cycle
Business Process Improvement
Saas
Sdlc
Visio
Software As A Service
Enterprise Software
Business Intelligence
Agile Methodologies
Process Improvement
Tom Aufiero Education Details
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Northeastern UniversityBachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about Tom Aufiero
What company does Tom Aufiero work for?
Tom Aufiero works for Modo Labs
What is Tom Aufiero's role at the current company?
Tom Aufiero's current role is Director, Customer Success at Modo Labs.
What is Tom Aufiero's email address?
Tom Aufiero's email address is to****@****abs.com
What schools did Tom Aufiero attend?
Tom Aufiero attended Northeastern University.
What skills is Tom Aufiero known for?
Tom Aufiero has skills like Business Analysis, Requirements Analysis, Program Management, Software Development Life Cycle, Business Process Improvement, Saas, Sdlc, Visio, Software As A Service, Enterprise Software, Business Intelligence, Agile Methodologies.
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