Tomaž Fidel
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Tomaž Fidel Email & Phone Number

Support Engineer at Comtrade Gaming
Location: Slovenia 8 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Role
Support Engineer
Location
Slovenia
Company size

Who is Tomaž Fidel? Overview

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Quick answer

Tomaž Fidel is listed as Support Engineer at Comtrade Gaming, a with 176 employees, based in Slovenia. AeroLeads shows a matched LinkedIn profile for Tomaž Fidel.

Tomaž Fidel previously worked as Customer Support Worker at Ascaldera and Customer Support Agent at Bitstamp. Tomaž Fidel holds Poklicna Matura, Information Technology from Srednja Tehniška Šola Kranj.

Company email context

Email format at Comtrade Gaming

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Comtrade Gaming

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Profile bio

About Tomaž Fidel

Hello, my name is Tomaž. I'm nice, communicative, and dedicated. I'm a quick study and not averse to new challenges. I have a professional history in the field of QA and Tech Support as an IT technician.

Current workplace

Tomaž Fidel's current company

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Comtrade Gaming
Comtrade Gaming
Support Engineer
ljubljana, bohinj commune, slovenia
Employees
176
AeroLeads page
8 roles

Tomaž Fidel work experience

A career timeline built from the work history available for this profile.

Support Engineer

Current

Ljubljana, Slovenia

Apr 2020 - Present

Customer Support Worker

Ljubljana

- offering assistance with software use and development (mainly BMC Remedy) to technical teams of Ascaldera's clients- handling of software issues - reproducing and logging the error, passing it on to development teams- single point of contact for the clients in cases of critical issues on production environments; rendering assistance or escalating to the development teams- testing new features before transfer to production environments- maintaining support documentation- basic maintenance of development environments (e.g. maintaining software licenses, basic databas performance checks, etc.)

Nov 2018 - Apr 2020

Customer Support Agent

Ljubljana

- answering emails, phone calls, and support tickets (exclusively in English)- advising and helping customers with the use of the platform- locating and resolving of issues in cases of unsuccessful transactions- formation of reports regarding customers' trading history- tracking of transactions over various blockchains and helping customers locate misplaced funds- maintaining dashboards and filters (queries) in Jira for an easier overview and categorisation of support requests

Feb 2018 - Jun 2018

Technical Support

Trzin

- remote monitoring, administration, and troubleshooting of sports betting terminals in production (utilising VNC/SSH)- QA testing of development and production versions of new releases- locating, categorizing, and describing software bugs and composingreports (about the bug's origins, repeatability, etc.)- internal administration and tech support for the employees- setting up computers (clean installation of the operating system, locating and installing appropriate drivers and software etc.) according to specifications- Windows imaging (creating disk images with an operating system, drivers, software, and updates for easier setup, restoration, or updates of testing or production environments)

Nov 2016 - Apr 2017

Phone Operator

The Surveying And Mapping Authority Of The Republic Of Slovenia

Ljubljana

- fielding calls and booking appointments for personal consultations- helping with basic information and understanding of services offered- harmonizing the agency's databases with customers' records- responding to customers’ memorandums with commentary

Feb 2014 - Apr 2014
Team & coworkers

Colleagues at Comtrade Gaming

Other employees you can reach at comtradegaming.com. View company contacts for 176 employees →

2 education records

Tomaž Fidel education

Poklicna Matura, Information Technology

Srednja Tehniška Šola Kranj

Splošna Matura, Regular/General High School/Secondary Diploma Program

Gimnazija Ledina
FAQ

Frequently asked questions about Tomaž Fidel

Quick answers generated from the profile data available on this page.

What company does Tomaž Fidel work for?

Tomaž Fidel works for Comtrade Gaming.

What is Tomaž Fidel's role at Comtrade Gaming?

Tomaž Fidel is listed as Support Engineer at Comtrade Gaming.

Where is Tomaž Fidel based?

Tomaž Fidel is based in Slovenia while working with Comtrade Gaming.

What companies has Tomaž Fidel worked for?

Tomaž Fidel has worked for Comtrade Gaming, Ascaldera, Bitstamp, Pošta Slovenije, and Na Zvezi.

Who are Tomaž Fidel's colleagues at Comtrade Gaming?

Tomaž Fidel's colleagues at Comtrade Gaming include Jure Dolar, Lojze Rajter, Žan Benedejčič, Simon Žibert, and Matjaž Bravc.

How can I contact Tomaž Fidel?

You can use AeroLeads to view verified contact signals for Tomaž Fidel at Comtrade Gaming, including work email, phone, and LinkedIn data when available.

What schools did Tomaž Fidel attend?

Tomaž Fidel holds Poklicna Matura, Information Technology from Srednja Tehniška Šola Kranj.

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