Tomaz Kralj Email & Phone Number

Ljubljana, Si

Ljubljana, Slovenia

As Senior Modern Workplace Consultant I'm integral part of delivery the right solutions to our Customers and help them realize the full value of investment in Microsoft 365 services.

Slovenia

As Service Delivery Manager I oversees the delivery of services or service technology to a SPAN clients or customers in order to ensure consistently high service performance and evaluates customer feedback to develop quality improvement processes. I'm also certified Change Management and Adoption specialist working as Digital adviser for Modern workplaces, delivering sessions, presenting, coaching and building collateral's for successful on-boarding and Adoption of new services.

Slovenia

As WW Cloud Services Lead (CSL) in the Consumption Strategy & Enablement (CSE) team I am an integral part of WW Services Marketing & Enablement (SME) organization and particularly focused on accelerating Cloud Services consumption, field execution and delivery competency across Services roles targeting Cloud Services inclusive of O365, Azure and CRM Online. The CSE Team is a key partner with the field enablement and readiness teams focused on scaling out Cloud Services delivery competency globally. We are leaders, change agents and have experience or expertise in O365 or Azure, together with strong partnership and cross group collaboration with a variety of M&O, C&E, FastTrack, Sales Account Teams, WW Offerings, Premier, PFE, MCS and various roles in the Domain Services organizations.

As member of WorldWide Premier Cloud Center of Excellence (WW PREMIER COE) I'm particularly focused on accelerating execution and delivery competency with Premier Support delivery for Microsoft Online Services, supporting service delivery roles such as Service Delivery Managers, Technical Account Managers, and Support Practice Managers, whose customers are adopting, or who have already adopted Microsoft Cloud Services such as Office 365 and Azure.

Microsoft Slovenija

As Senior Technical Account Manager and Associated Service Delivery Executive my responsibilities includes Strategic Consulting, business plan & strategy , development and IT health:• Technical account management for portfolio of clients,• Building strong and positive relationships with clients at various levels• Building and documenting knowledge about clients business and technical setup• Building strong relationship with Microsoft Client Services Team members• Delivering IT operations workshops and trainings • Managing deliveries and clients support ticketsBesides working in a TAM role I'm also managing and delivering Cloud Vantage contract for some of our customers as associated Service Delivery Executive and acting as Office 365 Champ for CEE Multicountry region.

Track record of increasing responsibility in secure network design, systems analysis and development and full lifecycle project management, managing projects and implementing solutions on Microsoft platform. Installing, monitoring and securing all Windows domain and member servers (over 200 servers) in over 80 locations all over Slovenia.

Responsibilities includes administering and supporting MS NT 4.0 domain and MS Exchange 5.5 clients in 3 locations (over 3500 users and workstations), MS System management server 1.2 / 2.0 and Help Desk support

Master Degree, Business Information Science, 10

High, Information Science

Itil® Foundation Certification

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need.

Prosci Certified Change Practicioner

Prosci’s Change Management Certification Program gives you the knowledge, skills and tools to drive successful change initiatives. This.