Thomas Backus Email & Phone Number

Columbus, OH, US

Columbus, OH, US

Drive business performance while optimizing operational efficiency by minimizing downtime, maximizing utilization of aircraft and effectively overseeing cross-functional teams. Direct and coordinate all areas of daily operation for both Columbus, Ohio and Charleston, South Carolina locations encompassing staff management and scheduling, aircraft.

Worthington, Ohio, US

Worthington, Ohio, US

Promote departmental programs and ensure satisfaction of corporate policies and procedures while developing further skills through completion of department projects; execute improvements with focus on risk reduction and injury prevention; support continuous improvement and hazard recognition initiatives; contribute to incident reporting and response.

Worthington, Ohio, US

Atlanta, Georgia, US

Served in front-line role assisting domestic and international customers with vast array of services including ticketing and baggage check-in, ticket sales and issuance, and resolution of issues throughout travel process.* Demonstrated excellent customer service skills by quickly and efficiently assisting tired and frustrated travelers with consistently.

Washington, District Of Columbia, US

Provided direction to group consisting of 9 managers and 150 employees in managing safe and efficient passenger train operations, with crew bases covering Washington, D.C., Richmond, VA, and Pittsburgh, PA. Responded to railroad accidents, derailments, and trespasser strikes. Performed root cause analysis to support future procedural changes in support of.

US

Managed up to 250 employees per shift, which included 10 managers, each with 15 supervisors. Teamed with FAA Controllers to coordinate safe movement of aircraft in ramp area. Monitored arrivals and departures to coordinate gate assignments and made changes as needed. Coordinated gate assignments, aircraft swaps, flight cancellations, and best courses of.