Thomas Backus Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Drive business performance while optimizing operational efficiency by minimizing downtime, maximizing utilization of aircraft and effectively overseeing cross-functional teams. Direct and coordinate all areas of daily operation for both Columbus, Ohio and Charleston, South Carolina locations encompassing staff management and scheduling, aircraft maintenance, client management, business and process improvement, strategic planning and implementation, safety management, and building viable relationships with aircraft owners, outside vendors and club members.* Established, nurtured and expanded customer base by increasing organization’s market visibility, enhancing quality of service, and ensuring member satisfaction to encourage repeat and referral business.* Played pivotal role in making organization as market leader by hiring and retaining top talents, operating with safest and most technologically advanced aircraft, maintaining aircraft above standards, and ensuring strict compliance with safety measures.* Key contributor in growing membership by approximately 30% in 2017, adding 5 aircraft to fleet and expanding business to 2nd location in Charleston, SC through enhancing effectiveness of operations, reducing operating costs, increasing profit, and developing strategies to expand client base.* Contributed to successful establishment and development of Charleston, SC operation, company’s second location; increased productivity and operational efficiency by securing new business, improving safety compliance, reducing operational costs, and penetrating market making company as major player in Charleston, SC location.

Worthington, Ohio, Us

Worthington, Ohio, Us

Promote departmental programs and ensure satisfaction of corporate policies and procedures while developing further skills through completion of department projects; execute improvements with focus on risk reduction and injury prevention; support continuous improvement and hazard recognition initiatives; contribute to incident reporting and response process; collaborate with plant personnel and department leadership to ensure compliance with applicable regulations (OSHA, EPA, etc.) and implementation of best practices; deliver training and coaching.

Worthington, Ohio, Us

Atlanta, Georgia, Us

Served in front-line role assisting domestic and international customers with vast array of services including ticketing and baggage check-in, ticket sales and issuance, and resolution of issues throughout travel process.* Demonstrated excellent customer service skills by quickly and efficiently assisting tired and frustrated travelers with consistently changing documentation for travel, including passports, visas, TSA PreCheck, and COVID-19 test results.

Washington, District Of Columbia, Us

Provided direction to group consisting of 9 managers and 150 employees in managing safe and efficient passenger train operations, with crew bases covering Washington, D.C., Richmond, VA, and Pittsburgh, PA. Responded to railroad accidents, derailments, and trespasser strikes. Performed root cause analysis to support future procedural changes in support of safety and accident prevention. Monitored crews to ensure compliance in areas of operations, uniform, and customer service. Promoted safety through peer-to-peer intervention.* Generated cost reductions by optimizing manpower and managing / minimizing unnecessary overtime.* Worked closely with union to adjust minimum requirements for new hire locomotive engineers as Engine Service Instructor at National Training Center in Wilmington, DE.* Developed and implemented program for Mechanical Department Locomotive Engineers; traveled around country to deliver training, bringing training records into compliance.* Participated in several crew base audits nationwide within Operating Practices Group.* Member of Division Safety Committee that meets monthly to ensure infrastructure and operate safety.* Monitored CSI scores and continually re-enforce customer service skills to employees.* Secured hotel vendors and contribute to negotiating favorable long-term agreements for crews needing overnight accommodations in cities that include Washington, D.C., Richmond, Pittsburgh, Norfolk, Newport News, Charlottesville, Lynchburg, and Roanoke.Previous Roles:Block Operator (Philadelphia, PA) | Locomotive Engineer (Washington, D.C.)Senior Analyst Operating Practices (Philadelphia, PA) | Engineer Instructor (Wilmington, DE)Road Foreman of Engines (Huntington, WV)

Us

Managed up to 250 employees per shift, which included 10 managers, each with 15 supervisors. Teamed with FAA Controllers to coordinate safe movement of aircraft in ramp area. Monitored arrivals and departures to coordinate gate assignments and made changes as needed. Coordinated gate assignments, aircraft swaps, flight cancellations, and best courses of actions to support customers. Monitored weather and planned / accounted for operational effect.* Credited with optimizing available manpower by leading project to reorganize staffing matrix.* Chaired Safety Committee, whose goal was bringing awareness to best safety practices.