Tom Barclay Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

Exceeding client expectations for analysis and communications in a variety of media. Giving great reads to great texts.

• Coordinate with dev team to create software development documentation, user doc, web content, print content, promotional/display content for SAAS dev company• Participate in Skype calls linking company manager in Washington D.C. area with graphic artist in Croatia and writer in Long Beach: file sharing and file management through Dropbox• Review and polish presentations for web and industrial shows; rewrite and coach as required

Boca Raton, Fl, Us

SBA Edge, Jacksonville, FL (through Legatum LLC) November 2021 to presentTECHNICAL WRITER/EDITOR (REMOTE) · Adapt parent cellular communications corporation’s published user desktop guides and job aids for data warehouse procedures· Collaborate with SMEs, researched operational/policy topics, produced updated policy, procedure and process documents· Update and enhance existing content, technical documentation, and user guides· Develop a/v versions of documentation; write, narrate, record, produce (late 2022)

· Developed historical documentation of design, construction, and tenancy of residence at 180 Waring Road, Memphis, TN· Researched construction records with Memphis City Hall· Developed documentation and animation marketing materials for Plitman Family Trust and Real Estate Agent· Assisted with conservation and estate sale of remaining family personal properties· Managed safety, security, and functionality of the residence and property

Grand Rapids, Michigan, Us

· Developed training content and delivery methods in support of enterprise customer service and documentation system staff · Working remotely, collaborated closely with SMEs· Prepared MS Word and MS PowerPoint versions of training· Sourced and incorporated human graphical content as needed to emphasize specific topics· Collaborated on file preparation and transfer (WeTransfer) of large drafts for review

Dallas, Tx, Us

• With minimal supervision, created, researched, wrote, designed, narrated, edited and published (to video) end-user training for a world-wide real-time civil engineering project management system • Created lessons through collaboration with subject matter experts, developers, and managers; drew from internal documents including requirements documents and reviews• Took initiative to build ad-hoc recording studio in Pasadena office• Participated in detailed project reviews; logged changes required, put changes into place, republished video training modules, reviewed again • Applied technical knowledge and research skills to resolve Oracle UPK installation and audio issues• Performed usability review which led to switch to Adobe Captivate for lesson creation• Created, researched, wrote, designed, edited and published (to video) end user training module for in-house remote timekeeping app (‘AppsToGo’ for iOS and Android) using Reflector and Jing• Proactively ensured customer satisfaction by soliciting customer response

San Francisco, Ca, Us

• Developed, delivered and published user desktop guides and job aids for internal bank procedures• Collaborated with SMEs, researched operational/policy topics, produced updated P&P documents• Updated and enhanced existing web content, technical documentation and user guides• Conveyed complex ideas with clear, concise writing• Worked independently, solicited information when needed

San Diego , Ca, Us

Researched, developed, produced and published audiovisual learning modules in Adobe Captivate. Interviewed subject matter experts on new workstation features and functions. Coordinated with vice presidents, senior managers and project manager on training materials. Evaluated editorial reviews from senior managers, revised and compiled into final lesson versions. Demonstrated use of new web-based workstation in words, images, procedures, electronic media. Identified and resolved audio production issues for e-learning modules. Narrated Captivate lessons, engineered and edited audio, synchronized audio to visuals. Produced final lesson versions, prepared and delivered lessons to Library Management System. Wrote feature articles for internal news publication describing upcoming workstation changes.

Us

Incident Management; Change Management; Training Development, Design and Delivery.

Resolved variances in national sales bonus program; prepared internal documents for SOX Audits; assisted with remediations; created internal user documents for processes and procedures.

Propose episode topics. Identify, collect and organize story resources, including print, audiovisiual and subject matter experts. Coordinate delivery and availability with Associate Producers or Producers. Keep several episodes in-process simultaneously, tracking all located resources and experts.

Us

Internal broadcast communications, executive presentation creation, training/learning module creation, process documentation

B. Music, Minor In Modern Foreign Languages

B. Music, Voice, Minor In Modern Foreign Languages