We believe in investing in people and building meaningful relationships with our customers. This makes our team of IT experts the best of the best! I’m proud to be a Coffee Cup Director and work alongside a strong, friendly, and understanding team with a wealth of industry knowledge and expertise.

Java / Android / ASP.net VB Developer / xHtml / jQuery / Design Work / DTP / iPhone iOS development / Web SEO

PHP Web Developer / Design and development of inhouse booking systems.

Direct Enquiries is a company providing access information for disabled people throughout the UK. The company runs a website http://www.directenquiries.com which receives over 9.5million hits a month.Roles within Direct Enquiries:• Literature writing; Correspondence, proposals, company literature and tenders.• PR Work; Writing press releases and following up stories with journalists. • Event management; Booking stands, hiring equipment, organising staff and assessing viability of the event.• Web and Graphic design; Creating a company wide standard for documents, all design work for the current website, posters and car branding.• Audio and Video editing; Filming and editing audio and video for their e-learning package• Practical Solutions; Being the link between sales team and the tech team. Understanding both roles helped me turn a sales team idea in to a technically viable idea.• Project Management; Working with all teams to role out a project on time and on budget• IT Support; Day to day help with staff generally with the Microsoft Office suite.

Working in the correspondence department of Customer Support. The majority of the support through written email correspondence however support was also administered over the phone. The role demands a professional approach to written correspondence and has taught me how to convey technical information in a professional yet easily understandable manner. Roles within Panasonic:• Technical Support; As second line technical support for the entire range of Panasonic UK products. From audio visual to home appliances and in car technology.• Customer Support; Providing technical support to the first line agents as well as dealing with the general public on the phone and through written correspondence.• Dealer Relations; Providing support for Panasonic’s network of service agents throughout the UK