Tom Berkenpas Email & Phone Number

Pasadena,Texas

Systems Programmer for DeltaV DCS, Schneider Modicon, and AB PLC's. Responsible for supporting hardware and software production issues and PQC issues with process control and expansion projects. VMware ESX-i Vsphere cluster with View applications and 3PAR and DataCore HA SAN. Involved with Wonderware Application Servers, Historian, and InTouch applications.

Houston, Texas

Systems Programmer for ABB/Bailey INFI90 DCS with Wonderware InTouch package. Responsible for supporting hardware and software production issues and PQC issues with process control and expansion projects. VMware ESX-i Vsphere cluster with View applications and 3PAR and DataCore HA SAN. Involved with INFI90 DCS to DeltaV conversion for site.

Responsible for hardware and software projects for Process Control. Projects are multi-level in nature and involve creating implementation plans, staging and installing new hardware, and writing software application programs for control. Most projects are 3-6 months in time frame and include on-site implementation and checkout.Projects:Implement 2 new product blend projects with creation of 8 SABL programs and installation of associated PCM hardware.Automate heat exchangers for beer company, Provided On-site DCS support for Novatech DCS process automation units.Implement new Pennzoil product for Ethyl Corporation.Replace all VAX and Alpha DCS equipment to Windows Servers for customers. Involved installing new PCM controllers and converting all SABL programs to use new windows platform.

Responsible for management of Field Engineering unit in Houston, TX, Baton Rouge and New Orleans, LA. covering the entire Southwest United States. Develop service plans for each customer to ensure they receive service focused on their needs. Develop training plans for all engineers focused toward account needs and employee development.Implement customer review process for all customers to review service twice a year to ensure that service is delivered to the customer’s satisfaction.Coordinate area resources for each installation to ensure the customer schedules are metResponsible for lead position on system upgrades involving new software installs and patchesResponsible for hardware and software replacements and upgrades on major accounts.

Responsible for process control support as an on-site DCS support engineer at GE Plastics.-build, repair, and install new PLC controllers.- Install, upgrade, and maintain DCS control systems- Help with I/O installation, loop check, database, and verify operations.

Provide Computer hardware support for VAX and Alpha computers with associated software and equipment at Top Secret Clearance Government sites.

Service Delivery Manager 9/86 – 9/93Accountable for customer satisfaction, employee development, and unit profitability. Assist in selling service contracts, select subcontractors, and manage subcontractor’s performance. Supervise 18 Digital service engineers and 1 project Manager in charge of 5 sub-contracted employees.•Achieved Dec-Service Award for outstanding service delivery units as rated by customer surveys. •Implemented Help-Desk operations which involved hiring, training, and monitoring support for 1400 desktop users in their corporate offices.•Used by using effective account management programs to successfully keep competition out of our large accounts•Implemented team concept for 4 different service sites across the State of Indiana.•Developed a working model for the Carry-in Service Center which was later implemented statewide.Operations Manager Responsible for operations supporting a 60 person service center for computer repair. Operations included monthly billing of customers, managing daily call center, keeping employee records, and implementing ISO 9000 procedures.Daily tracking of over $1.5 million in inventoryAdded new courier service to reduce logistics inventory by approximately 10% by reducing redundant inventory in multiple service offices Maintained a 99% inventory accuracy by ensuring daily parts tracking.Maintained a 95% first-part level of service for required part in stock by tuning inventory to parts Digital Equipment Corporation, Grand Rapids, MICustomer Services Engineer 2/78 – 9/86Responsible for repair of computer equipment and customer satisfaction.•Promoted from Field Engineer I through Engineer IV and then to Branch Systems Support. Promotions were due to focus on delivering exceptional customer service and technical ability.

Asb, Business

Eet, Electronics