Tom Bernard Email & Phone Number

Brantford, On, Ca

Brantford, Ontario, Canada

Global Headquartered In Wilmington De

• Managing the commercial learning and development programs at Solenis, including employee technical and commercial competency assessments, and professional development programs for a diverse global commercial team.• Identifying training and development needs within Solenis through job analysis, appraisal systems and regular consultation with global business managers.• Designing and expanding learning and development programs based on both the organization’s and the individual's learning and development needs for a diverse global team. Design of a commercial competency model to define commercial excellence and technical skill requirements required for personal and business growth.• Evaluating learning and development programs for business impact effectiveness;• Designing classroom and online e-learning solutions to meet client needs for specific business challenges; Including the design and implementation of a sales process learning initiative, a value process learning initiative, a selling value workshop, a leader-led negotiation workshop, and a VILT company-wide development initiative. • Selecting and recommending the appropriate teaching-learning approach, media, and delivery platforms to design creative adult-centred learning interventions.• Delivering learning programs using adult-centred approaches that effectively relate concepts and learner experiences to competency-based applications. • Development and launch of a Train the Trainer initiative to drive training effectiveness for technical and commercial global facilitators across multiple business functions.• Designing global business processes to drive commercial best practices sustainability for key learning deliverables, including new global sales and value delivery processes.• Implementing an award-winning 'Just-In-Time' eLearning initiative aligned to commercial and technical competency development across multiple regions and languages.

Ontario, Canada

Global Commercial Trainer at GE Power & Water · Conduct learning needs analysis with GE client groups in North American, Europe, Middle East and Africa to ensure learning programs meet specific business needs;· Design learning solutions to meet client needs - By selecting and recommending the appropriate teaching-learning approach, media, and delivery platforms to design creative adult-centered learning interventions. Included in these learning design initiatives included presentation skills workshop, webinar effectiveness training, selling process excellence workshops and value delivery confirmation workshops.· Deliver learning programs using adult-centered approaches that effectively relate concepts and learner experiences to competency-based applications including certified facilitation of Miller Heiman's Strategic Selling, Achieve Global's Professional Selling Skills, The Bay Group's Situational Sales Negotiations.· Design evaluation strategies to measure learning impact and communicate the evaluation process and results with client group lead and Learning Leader.· Conduct follow-up communication with client group lead to determine learning effectiveness and to nurture and build relationships for future learning interventions.• Deliver learning programs using adult-centered approaches that effectively relate concepts and learner experiences to drive learning and development. Session evaluation scoring average of 96.3 % Net Promoter Score.• Consistently evaluated as “Role Model” in GE employee rating system, the highest employee rating within General Electric.

Global Commercial Trainer - GE Water & Process TechnologiesMentoring a global sales force across multiple GE businesses utilizing a dynamic commercial learning curriculum to drive sales force excellence.• Conduct learning needs analysis with client groups to ensure learning programs meet specific business needs.• Facilitated a dynamic learning curriculum including certified facilitation of Miller Heiman's Strategic Selling, Achieve Global's Professional Selling Skills, The Bay Group's Situational Sales Negotiations.• Design learning solutions to meet client needs by selecting and recommending the appropriate teaching/learning approach, media and delivery platforms to design and deliver creative adult-centered learning interventions.• Designed evaluation strategies to measure learning business impact.• Conduct follow-up communication with client group leaders to build learning sustainability, determine learning effectiveness and to nurture and build relationships for future learning interventions.

Integration and adoption of e-tools and IT solutions within the North American GE Water & • Drove validation pilots for numerous digitization programs across North America Heavy Industry sales regions.• Provided a conduit for sales teams to improve the sales engagement tools.• Managed deliverables and responsibilities in a matrix environment across multiple e-business teams and continuous improvement projects.• Facilitated revenue growth through implementation of e-business sales tools across sales regions• Worked closely with Regional Managers, America's Quality Leader and GE Infrastructure Water and Process Technologies IT Leader to ensure maximum integration and utilization of digital sales tools.• Developed and communicated adoption strategies of digital tools with North America sales force and North America leadership team.• Utilized 6 Sigma rigors to deliver productivity and operational excellence within the e-integration process.• Participated in cross-functional projects, including development, testing, and implementation.• Acted as liaison between commercial systems and field teams, including problem/solution identification and business needs translation.• Designed a global customer value delivery process and led the launch of this new business initiative.

Southern Ontario, Canada

Heavy industry technical water and process solution account manager and sales manager.• Drove sales growth to new and existing customers through delivering consistent customer value solutions• Consistently met and exceeded key metrics for revenue, operating profit, & market share. • Created and modified sales plans to achieve growth while embracing new product initiatives and ensuring the plans met corporate direction and business strategy.• Partnered with sales value delivery teams & senior sales managers to develop and execute sales strategy.• Effectively coordinated relationships and interfaced with Commercial Operations, Technical Marketing, Product Management and other customer value delivery functions within the business.• Established and maintained influential relationships at all levels of buying influencers at customers and prospects - leading to high customer satisfaction ratings and continuous sales growth.• Managed and mentored sales teams to help them develop personally and professionally to achieve success.

North America

Account Executive for an international refractory company in the primary metals industry. • Responsible for sales and service of a highly technical ceramic and refractory product line to North American primary metals customers• Maintained inventory and planned production schedules at multiple global manufacturing facilities to meet customer requirements • Coordinated product performance testing and development with engineers in Japan and the USA

North America

Sales & Service manager for a North American based refractory company supplying the primary metals industry.• Researched, developed and tested new product introductions within the Canadian primary metals industry.• Maintained inventory and coordinated factory product manufacturing processes to meet customer demand.• Designed a new methodology and product design to meet a specific customer need which led to exponential sales growth of 1200% to over $3 million dollars – which required a manufacturing plant expansion