Tom Berta Email & Phone Number

Austin, Texas Metropolitan Area

Responsible for managing all aspects of establishing large scale, multi-geography, multi discipline managed services engagements, with a significant emphasis on outsourcing to a global delivery model, in line with Infosys’ contractual commitments to the client. Manage the Infosys’ multi-tower sourcing programs utilizing multiple transition managers and transition leaders during the delivery phase and I take an active role in the growth and development of the transition managers and transition leaders by providing continuous advice, guidance and mentoring to assigned team members.

Austin, Texas, United States

Here, I was a Management Consultant and Program Manager enthusiastically working to deliver and drive senior level IT project and program management consultancy with a focus on regulated clients in the medical device, pharmaceutical and biotech industries. Develop and manage $1.8M annual budget and $720K in assets.➥ Direct and develop 25 cross-functional professionals, charged with driving Quality Assurance, IT Compliance, and Technical IT project management.➥ Steered IT infrastructure and application modernization for a medical device manufacturing facility. ➥ Led program to update base server and database environments, facilitating the upgrade of PowerBuilder and .NET applications to function as validated on the current corporate infrastructure, database, application and end point device standards.

Austin, Texas Area

Here, I executed program and project management at a large multi-national pharmaceutical / medical device customer service center. I directed key projects including new application installations, enhancements to existing application capabilities and supporting the client with SOP revisions related to SOX and Compliance audit remediation➥ Led and directed a team of 12 cross-functional professionals charged with implementing a new software application to track medical devices and improve inventory control of products.➥ Revamped SaaS application’s set of SOPs to bring the previously validated application up to SOX standards, ensuring documents met all internal IT compliance requirements.➥ Drove a large-scale application enhancement program, where two new business lines are being brought into the app, as well as coordinating the new interfaces to the client’s ERP system.➥ Authored 4 new client Standard Operating Procedures (SOPs), focusing on establishing guidelines and processes for remediating SOX Audit Discrepancies.

Austin, Texas, United States

In this role, I quarterbacked all aspects of establishing large scale, multi-geography, multi discipline managed services engagements, focused on outsourcing to a global delivery model aligned with Infosys’ contractual commitments to the client. I managed the Infosys’ multi-tower sourcing programs utilizing multiple transition managers and transition leaders during the delivery phase. I also played a key role in the growth and development of transition managers and leaders by providing continuous advice, guidance and mentoring.➥ Served as Transition Lead for client facing RFP proposal document preparation and oral presentations to client VMO, CXO and VP levels, collaborating with sales teams to prepare proposals meeting client RFP needs.➥ Designed, managed and executed project work plans and project schedules as well as directing Transition Program-level Governance meetings. Oversaw sub-team leads and consultants, ensuring adherence to plans and compliance.➥ Led the pursuit team and took personal accountability for architecting the transition solution including the development of the required resourcing levels, the work plans and the end to end production of all transition elements of the client proposal.➥ Performed all aspects of transition program management including the development of transition plans, end to end resource planning and allocation as well as tracking and improvement planning where required.➥ Completed 5 transitions, averaging 300 applications and 300 professionals.➥ Delivered 1 transition within 102 days, saving the client $2M+ in Cost Overruns and Penalties.➥ Participated in developing solutions for clients during RFP phase, designed and authored recommended solutions, and presented solutions to 12 clients, producing 5 contracts valued at a total of $175M in revenue.

Irvine, Ca

Here, I acted as I.S. Program Director, driving and directing multiple complex IT Outsourcing transition schedules. Seven distinct functional towers reporting in, with staggered go-live dates. I also developed and managed $10M annual budget.➥ Launched Global End User Computing, North America Site Services, replacing incumbent Service Desk with a new provider / new location; transitioned Network Data and Voice, and Wintel, VMWare and User ID Admin services within 121 days of the Program kick-off meeting.➥ Ensured all GMP requirements for UAT testing of migrated applications was completed as per schedule.➥ Managed the IT Outsourcing Program to transition 38 services, within 13 go-live buckets within one year.➥ Directed a datacenter consisting of 350 servers and 375 applications relocation from Oregon to Virginia within 18 months.

Waco, Tx

Here, I managed and mentored the Infrastructure and Desktop Services team in support of the facility, overseeing team of 4 direct reports. I provided first level support for the SAP R/3 ECC 6.0 Enterprise ERP software. Coordinated the SAP Super User Group’s in-house Development and Validation Testing activities. Supported Allergan Waco’s Engineering Department’s Applications, such as SCADA, SPC and other systems. I also maintained cGMP Compliance Status of Allergan Waco’s Qualified LAN. Managed $4.5M budget.➥ Led a comprehensive IT Department Employee Development program which resulted in the immediate promotion of a direct report to fill vacated IT Manager role when I was promoted to Director. ➥ Coordinated IS Resources to support the Validation of over 35 Application Software systems.➥ Integrated IS Resources to work with the Allergan Waco Validations Department.➥ Provided Plant-wide training (750 employees trained) on key IS Corporate and Local Policies, Procedures and Forms.➥ Served as Project Implementation Manger for Waco plant’s LIMS (Laboratory Information Management System) project, steering timeline development and tracking, development of all validation documents, and managing staff and third-party consultants. ➥ Executed a LAN Qualification within 90 days in support of a major compliance initiative.

Mba, E-Commerce Specialization, 3.92 / 4.00

Bba, Marketing

Activities and Societies: Worked full-time while completing my BBA - Marketing degree