Tom Biggs Email & Phone Number

Greater St. Louis Area2012

Project Coordinator & Testing AnalystSearch, navigate and update transmission profiles as needed. Created and followed test plan. Communicated with external clients, application teams, IT and project partners to test and implement file transfer changes. Documented issues that occurred with transfers. Organization a key element to successfully handling this role. Very knowledgeable with MS Office Suite. Project followed Iterative Methodology. Projects and Accomplishments• Weekly status reporting regarding testing activities• Participate in application and project status calls• Send appropriate test files and ensure that they are successfully loaded.• Ensure project data updated in SharePoint• Created internal testing process documentation and subsequently trained additional team members.• Participated in 39 conversion events spanning 11-months encompassing in excess of 5,000 transmissions. Meeting very tight deadlines.Project ManagerCoordinated, communicated and escalated conversion activities with the Business, IT and 3rd Party vendors. Responsibilities included: establishing process flows diagrams, vendor consultations, and application team surveys. Utilized a ‘work from home’ environment to interface with teams and co-workers across the country for 7-months.Projects and Accomplishments• Created an assessment of account number usage encompassing 42 distinct lines-of-business.• Created data flows to depict how information is moved between the vendors and supporting application.• Primary point-of-contact for aggregator file testing. Track issues, concerns and identify appropriate contacts within the Bank and/or 3rd party to test.• Established 70 - 3rd party contacts and disabled seven file transfers as they were found to be obsolete.

Provided Operations requirements, feedback and production sign-off regarding new applications.Documented, validated and tested new procedures as identified by support staff or projects.Implemented a semi-annual documentation review process to keep documentation current.Client and Vendor Relations Relationship manager between business units, IT and DataDash regarding outsourced data entry.Purchased software (JAWS) from Terma and recommended, tested, implemented numerous subsequent product enhancement recommendations.Interactions with 75+ file transfers vendors as it relates to initial setup, data/quality issues, and decommissioning.Semi-annual Computer Associates forums and vendor communications regarding logged cases.Yearly Thompson Transaction Services (TTS/Beta) scorecard evaluations for Operations teams.Staff Development Merged multiple batch scheduling groups into one combined group which provided cross training opportunities and expanded platform depth.Established solid, positive, and productive work environment.

Planned, organized, and managed the overall batch execution and monitoring, file transfers, file and systems backups and recovery. Responsibilities included: setup, design, testing, implementation, escalation, follow-up and process improvement. Teams responsible for documentation repository and ever-greening process. Managed teams of 25+ employees supporting Tier 1 and Tier 2 personnel including Level 1 Supervisors.Projects and AccomplishmentsEvaluated unused and obsolete batch jobs with the assigned owners. Eliminated 10,704 jobs thereby having a cost avoidance of $32,112.Migrated or decommissioned 338 file transfers using an unsupported platform to use the enterprise standard thereby gaining operational efficiencies.Established Sarbanes Oxley (SOX) procedures for Production Control to comply with Industry requirements for implementing changes into production environments resulting in improved audits results.Project ManagementA.G. Edwards / Wachovia merger "Batch and File Transfer" Project Track implemented on time, on budget and 99.98% successful covering 28,381 line items.203 file transfers spanning nineteen 3rd party vendors were migrated to Data Transfer Services as a pre-merger activity which resulted in $528,259 in cost avoidance.Migration to Thompson Transaction Services (TTS/Beta) resulting in an overhauled batch processing environment.Data Center location project consisted of the development, testing and execution of numerous failover processes. Project implemented on time and no customer facing outages.

Bachelor Of Science, Computer Science

Education record

Education record

Bachelor Of Science, Computer Science