Tom Bijlsma Email and Phone Number

I am skilled and have experience in the (scientific) fields of Change Management, Learning Organization, Process Management and Total Quality Management.I am still working in my free time as a freelance trainer/consultant in above areas. Apart from that I have a lot of experience in training and advicing in Human Resource Management, Communication, and Project Management.The last 3 years my focus is on Crew Resource Management (CRM). CRM is about the non-technical skills of the team members and the team itself, to enhance team cooperation and by this working more safely, efficiently, and effectively.New (March 2015): autor of 'Crew Resource Management; veilig en effectief samenwerken in team', Vakmedianet: Alphen aan de Rijn, ISBN 978 94 62 15287 8.